Paid subscription not working

🙋 Support
1

Hi,

I’m having an issue with my subscription – it’s still not working after completing payment. The transaction does not show up in my profile either, but I paid using Apple Pay (which I am suspecting might be the issue) and not directly with the card on my ankihub account. Tried emailing support privately about this a few days ago but there has been no response. Could anyone help me out? Thanks! :slight_smile:

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

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3

I’ll help you with your AnkiHub subscription issue. Let me search for relevant information about subscription problems.

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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?

Hi there! I’m sorry to hear you’re having issues with your AnkiHub subscription after completing payment through Apple Pay.

Since you’ve already tried emailing support privately without a response, I have a few suggestions to help resolve your issue:

Troubleshooting Steps:

  1. Check your Apple Pay transaction - Confirm the payment went through on your Apple Pay account/statement

  2. Visit the AnkiHub Membership Portal:

    • Go to https://app.ankihub.net/
    • Navigate to Settings at the top of the page
    • Scroll down to find the “Membership Portal” button
    • Check if your subscription appears there

  3. Try logging out and back in - Sometimes this can refresh your subscription status

Get Additional Support:

Based on our official documentation, there are two main ways to get help with subscription issues:

  1. Email support directly: Contact support@ankihub.net with details about your payment (transaction date, amount, Apple Pay confirmation)

  2. Create a detailed support post: You’ve already taken this step by posting here! Someone from the team should be able to help you soon.

It’s possible that Apple Pay transactions might take longer to process or might require manual verification. Rest assured that your payment should be recoverable if it was completed successfully through Apple Pay.

Have you tried checking the Membership Portal yet to see if there’s any information about your subscription status there?

4

Hello,

Try now, your subscription should be active!

Let us know if you need anything else!

1 Like
5

Thank you, it works now!

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