Cannot use my subscription

🙋 Support
1

Hello, I paid for subscription but the add-on does not recognize my subscription. It also happened last months several times I send a message and it started working. I need help, I have receipt

2

I’ll help you with your subscription recognition issue. Let me search for similar topics to find a solution.

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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?

Cannot Use My Subscription

I understand you’re experiencing issues with your AnkiHub subscription not being recognized in the add-on, despite having paid for it. This can be frustrating, especially since you mentioned it has happened several times before.

How to Resolve This Issue

Based on the official AnkiHub documentation, there are two recommended ways to get help with subscription recognition issues:

  1. Email Support Directly:
    The fastest way to resolve subscription issues is to email the AnkiHub team at support@ankihub.net. Make sure to include:

    • Your receipt/proof of payment
    • Your AnkiHub username
    • Details about when you made the payment
    • Any error messages you’re seeing

  2. Basic Troubleshooting:
    While waiting for a response, you might try:

    • Restarting Anki
    • Ensuring your AnkiHub add-on is up to date
    • Logging out and back into your AnkiHub account in the add-on

Since you mentioned having a receipt, it’s definitely a good idea to include that in your email to support as it will help them verify your payment and resolve the issue more quickly.

The support team should be able to manually verify your subscription and help get it working properly. They’re usually quite responsive to subscription-related issues since they understand how important access is to users.

3

Hello,

Try now, your subscription should be active

Let us know if you need anything else!

4

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