Subscription problems

🙋 Support
1

Hello, I paid for subscription but the add-on does not recognize my subscription. It also happened last months several times I send a message and it started working. I need help, I have receipt

2

I’ll help you troubleshoot your subscription issue with AnkiHub. Let me search for some relevant information about subscription problems in the community forum first.

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Found 5 results for 'tags:official subscription recognition addon status:public'

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Found 3 results for 'tags:official subscription payment not recognized status:public'

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Found 5 results for 'tags:official subscription not working status:public'

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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?

Hello! I’m sorry to hear you’re having issues with your AnkiHub subscription. This is a common issue that can usually be resolved quickly.

How to Get Help with Your Subscription Issue

Since you’ve already made a post here (which is good!), there are two recommended ways to get help with subscription recognition problems:

  1. Email the Support Team:

    • Send an email to support@ankihub.net
    • Include your receipt and details about the issue
    • Mention that the add-on is not recognizing your subscription

  2. Provide Additional Information:

    • Which payment method did you use?
    • Is the email address used for payment the same as your AnkiHub account?
    • Have you verified that you’re logged into the correct account in the add-on?

Based on your message, it sounds like you’ve experienced this issue before and it was resolved after contacting support. Since you have your receipt ready, this should help the support team verify your subscription quickly.

The support team should be able to help reactivate your subscription so the add-on recognizes it properly. They might need to manually update something on their end, as has happened in the past.

Is there any other information about your subscription issue that might be helpful to share?

3

Hello,

Your subscription should now be active

Let us know if you need anything else!

4

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