Subscription issues (add-on)

🙋 Support
1

Hello, I’m brazilian and I have subscription but the add-on does not recognize my subscription (i try to update today). I miss all the images :frowning: I need help. Thank you

2

I’ll help you with your subscription issue with the AnkiHub add-on. Let me search for some relevant information about subscription recognition problems.

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Subscription Issues with AnkiHub Add-on

Hello! I understand you’re having trouble with your AnkiHub subscription not being recognized by the add-on, and you’re missing images as a result. This is a common issue that can be resolved with a few troubleshooting steps.

Let’s try these steps to fix your issue:

1. Check your media sync status

  • Open Anki and go to the AnkiHub add-on
  • Check what the media sync status says:
    • If it says “Downloading” - Your media hasn’t finished downloading yet. Please wait until it says “Idle”
    • If it says “Idle” - The media sync should be complete

Note: Media syncing can take up to 60 minutes depending on your internet connection.

2. Verify your subscription

  • Make sure you’re logged into the correct AnkiHub account in the add-on
  • Try logging out and logging back in to refresh your credentials
  • Verify that your subscription is active by checking on the AnkiHub website

3. Make sure you’re subscribed to the correct deck

  • For AnKing decks, make sure you’re subscribed to the official deck
  • Check if AnkiHub provides images for the fields where your images are missing

4. Try resetting local changes

  1. Go to Browse in Anki
  2. Click on the AnkiHub add-on at the top
  3. Select “Reset local changes”
  4. Choose your deck

If none of these solutions work, please provide some additional information:

  • Which deck are you subscribed to?
  • When did you purchase your subscription?
  • Are you using the latest version of the AnkiHub add-on?

Feel free to reply with this information, and we’ll help you resolve this issue!

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3

PT: OlĂĄ,

@Ahmed7 vai resolver o problema da sua assinatura logo! Mas jĂĄ vou te dizer o que vocĂȘ pode fazer para resolver o problema das suas imagens depois que sua assinatura for reestabelecida!

Depois que o Ahmed cuidar do problema da sua assinatura, por favor, tente restaurar as mudanças locais seguindo esse tutorial: How to Reset Local Changes

Se isso nĂŁo resolver o problema das imagens, entre em contato por aqui novamente!:blush:

EN: Hello,

@Ahmed7 will take care of your subscription soon! Once it’s activated, here is what you can do to fix your media issue:

Please try to reset your local changes by following this tutorial: How to Reset Local Changes

If that doesn’t fix the issue, please let us know!

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4

Muito obrigada!

Thank you very much! I will do this (about the images)

5

Hello @nasciludelua,

I don’t currently see a payment for your email. Were you on the AnkiHub scholarship previously?

6

Hello! Yes, i won a schorlarship from AnkiHub. I from Brazil, so the subscription its very expansive in my currency. I was also a scholarship holder at medical school and at the moment I dream and I’m studying for the USMLE. I have the email, i can send a print (about the AnkiHub)

7

Thank you for clarifying!

Since AnkiHub scholarships last for 6 months, your previous one has expired.

Please feel free to re-apply for another scholarship here: https://www.ankihub.net/scholarships :slight_smile:

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8

I will do it! Thank you very much for the support