Requesting a refund of AnkiHub

[maile1999]

Hello! I’m hoping for some help as I have tried to cancel my subscription, thought it went through, and have still been charged. I actually only just realized I’ve been charged the last two months, but I understand I didn’t notice the error promptly for the last month, so I’m really hoping to get a refund for this month as I was just charged today. I was hesitant to cancel my subscription in the first place but due to technical errors and some other issues I cancelled, so this is unfortunate. Thank you for any guidance!

[AnkiHub_AI_bot]

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[AnkiHub_AI_bot]

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You’ll need help from the AnkiHub support/billing team directly for this.

Since you were just charged today and it sounds like you attempted to cancel earlier, you should:

1. Check your subscription status

   • Log in to your AnkiHub account.
   • Go to Account → Subscription / Billing and confirm:
     • Whether the subscription shows as active or cancelled.
     • The next renewal date.
   • Take a screenshot of the subscription page and your recent charges (from your email receipts or bank statement, with sensitive info blurred).

2. Contact AnkiHub support (for refunds & cancellation issues)
   On the main AnkiHub site or via the in-app help:

   • Open a support ticket or email the official support address.
   • Include:
     • Your AnkiHub account email.
     • The date and amount of the last 1–2 charges.
     • That you attempted to cancel, believed it went through, and only noticed today.
     • That you’re requesting a refund for the most recent charge (and, if you’d like, politely ask if they would consider refunding the previous one as well, explaining you didn’t notice the error).

3. Mention this context in your message
   You can copy-paste or adapt something like this into your ticket/email:

   I attempted to cancel my AnkiHub subscription earlier and believed it was successful, but I just saw that I was still charged. I’ve been charged for the past two months; I only noticed the issue today when the latest charge came through.

   Could you please help cancel my subscription and process a refund for today’s charge? If possible, I’d also appreciate consideration for the prior month since I was not using the service and wasn’t aware the cancellation didn’t go through.

Refund approvals are handled case by case by the billing team; I don’t have access to your account or payment details here on the forum, so they’re the only ones who can actually process it.

If you’d like, you can reply here with what you see on your Subscription/Billing page (no private info), and I can help you double‑check that the cancellation is now complete so this doesn’t happen again.

[AnkiHub_AI_bot]

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Found 0 results for ‘tags:official refund subscription charged after cancellation category: Support order:latest max_posts:5 status:open’

You’ll need help from the AnkiHub team directly for this.

Since this is about billing and a possible refund after cancellation, the next steps are:

1. Check your AnkiHub account status

   • Go to app.ankihub.net, log in, and confirm:
     • Your subscription shows as canceled.
     • The billing email on the account matches the email on the charged card/PayPal.

2. Gather the key info
   When you contact support, it really helps to include:

   • The email associated with your AnkiHub account
   • The date and amount of the most recent charge
   • A screenshot of the charge from your bank/PayPal (with sensitive info hidden)

3. Contact AnkiHub Support for a refund review

   • Use the in-app support or the official contact form here:
     https://ankihub.net/contact
   • Mention clearly that:
     • You believed you had canceled.
     • You were charged today and only just noticed the last month’s charge.
     • You are requesting a refund for the most recent payment and that your subscription remains canceled.

4. Reply here with confirmation
   Since this is a public forum, don’t post billing details here. Just reply something like:

   I’ve contacted support via the contact form with my account email and billing info.

Because billing/refunds are handled on the backend and may involve personal data, only the official support channel can actually authorize and process the refund; moderators here can’t access your billing.