Smart Search Not Working

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I’ll search for more information about troubleshooting Smart Search specifically when no cards appear after uploading.

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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?

I’m sorry you’re continuing to experience issues with Smart Search even after trying several troubleshooting steps. Since the feature still isn’t working despite uploading files that worked previously, this suggests there might be a deeper issue that needs technical support.

Possible reasons why Smart Search might not be working:

  1. Add-on version: Ensure you’re running the latest version of the AnkiHub add-on
  2. Subscription status: There might be an issue with your premium subscription status
  3. Server-side issues: There could be temporary problems with the AnkiHub AI services
  4. App permissions: The add-on might not have proper permissions to communicate with AnkiHub servers
  5. Account synchronization: Your local account might need to be properly synced with AnkiHub’s servers

What to do next:

Since you’ve already tried the basic troubleshooting steps (restarting, different file formats, smaller files, previously working files), this appears to be an issue that needs direct support from the AnkiHub team.

According to the official documentation, the best way to get help with AnkiHub Premium issues is to:

  1. Email the support team: Contact them directly at support@ankihub.net
  2. Include details: In your email, provide information about:
    • When the problem started
    • What specific steps you’ve already tried
    • Your AnkiHub account email
    • What version of Anki and the AnkiHub add-on you’re using
    • A screenshot of what happens during the Smart Search process

The support team should be able to investigate account-specific issues that might be preventing Smart Search from working properly.

Would you like me to suggest any additional troubleshooting steps to try before contacting support?