I have been having difficulty using smart search since this morning. I upload my pdf files and it says it uploaded but it keeps loading and never finishes.
I’ll help you with your AnkiHub smart search issue. Let me search for relevant information about this feature to provide a better answer.
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Hello shefaliktoor,
I’m sorry to hear you’re having issues with the Smart Search feature’s PDF upload functionality. Based on the information available, the file upload process should be working properly when you click the Smart Search button (purple button) in your AnkiHub deck.
It sounds like you’re experiencing a loading issue where the upload appears to complete but then gets stuck in a loading state without finishing. This could be due to several possible reasons:
Some things you can try:
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Check your internet connection - Make sure you have a stable connection, as uploading PDFs requires good connectivity.
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Try a smaller PDF file - Very large files might take longer to process or cause issues.
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Clear your browser cache/cookies - If you’re using AnkiHub in a browser, try clearing your cache and cookies.
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Restart Anki - Close and reopen your Anki application completely.
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Update your AnkiHub add-on - Make sure you have the latest version of the AnkiHub add-on installed.
If the problem persists, it would be helpful to provide additional information like:
- What version of Anki are you using?
- What operating system are you on?
- How large are the PDF files you’re trying to upload?
- Are you able to use other AnkiHub Premium features?
This appears to be a technical issue that might need direct support from the AnkiHub team. If the above suggestions don’t help, consider reaching out to them directly through the support channels or by posting the additional information requested.
Hello,
We are sorry about that! Some users are experiencing this issue, and it’s likely temporary server instability. The developers have already been notified, and we hope everything will be back to normal soon. If there’s anything more to this, we will let you know!
Same. I honestly have issues with this feature at least once every other week and it is extremely frustrating given how much it costs and how much I depend on it 
Should be fixed now.
Let us know if you’re still having issues! 
Hi,
I’ve been having the same issue with smart search for the past couple of days. I upload my PDF/PPT files, and it either gets stuck on ‘Wrapping up’ or finishes uploading but doesn’t give me the cards.
same issue, when will this be fixed???
Mine was fixed last night but as of this morning is no longer working.
Hi, it is still not working for me.
@mattdluffy @dr.cam_99 @abhud @shefaliktoor
At this moment, are you still experiencing this issue repeatedly?
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Yes. Smart Search is not even showing up now.
It’s working now, thank you for fixing it!
Hello! I am having this same issue. Any insight as to how I can get the powerpoints to upload and provide cards would be greatly appreciated.
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@MarcosZan I am having the same issue along with another classmate
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The developers have been informed, they are working on a fix!
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is there an eta on when it will be fixed?
I don’t have a timeline just yet, unfortunately, though the developers have been aware and I’m sure they’ll do their sorcery and hopefully have it up sooner than later.
If there is anything else I can help with in the meantime, or any questions I can help answer for you, please feel free and happy to do my best in the interim. 
It should now be fixed, please let us know if you experience any further issues!
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