Unable to enrol into the Anking deck. I just purchased the subscription. Thanks for any help!

[the_only_logan]

This is the message I get.

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• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

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Found 0 results for ‘tags:official issues with course enrollment AnKing deck subscription category: Support order:latest max_posts:20 status:open’

Thanks for including the screenshot—that helps.

That message (“We’re currently experiencing issues with course enrollment…”) is coming from the AnkiHub/AnKing course system itself, not from your local Anki, so there’s nothing you did wrong.

This is almost certainly a temporary server‑side issue. Here’s what I recommend:

1. Quick checks

   • Log out of AnkiHub, then log back in.
   • Make sure you’re using the same email/account you used to purchase the subscription.
   • Try enrolling again in a different browser or an incognito/private window.

2. Check your subscription status

   • On AnkiHub, go to your Account / Billing / Subscriptions page and confirm that:
     • Your AnKing subscription is listed as active, and
     • The payment went through (no “incomplete” or “past due” labels).
   • If it looks inactive or incomplete, grab a screenshot.

3. If it still fails

   • Reply here with:
     • Whether you can see an active AnKing subscription in your account.
     • The approximate time (with timezone) you tried to enroll.
     • Whether you’re on the web app or inside a specific course portal.
   • In parallel, please also open a ticket via our official support form (or email listed on your receipt) and mention:

     “Error: ‘currently experiencing issues with course enrollment’ when trying to enroll in AnKing deck right after purchase.”

Because this looks like a backend enrollment problem, it may require the AnkiHub team to manually link your purchase to your account, but the steps above will speed that up.

[the_only_logan]

I have an active subscription. I attempted to enrol multiple times, the last being around 10:08 GMT. I’m using the ankihub.net website.

[MarcosZan]

Hello,

We received your email and can continue our conversation there!