Subscription display error

[maryna1]

Hello,

I purchased the AnKing VIP Bronze tier subscription today, but I’m having trouble syncing in AnKing.

When I try to sync, I receive a message saying that I have a free subscription and that my current subscription is incorrect.

Could you please help me resolve this issue and activate my purchased subscription?

Thank you in advance for your assistance.

Best regards

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You’ve just copied the template text for this Support category into your post, so there isn’t actually a question or description of your issue yet.

From your topic title (“Subscription display error”), it sounds like you’re having trouble with how your AnkiHub subscription status is being shown (on the website, in the add-on, billing page, etc.).

To help you properly (and so the team can investigate), please reply with:

1. What’s wrong exactly?

   • For example: “Shows no active subscription on AnkiHub website but I was charged”, or “Anki add-on says subscription expired but web shows active”.

2. Where you see the error:

   • AnkiHub website (which page?), AnkiHub add-on inside Anki, email receipt, etc.

3. Screenshots (with personal details hidden if you prefer):

   • Screenshot of:
     • Your AnkiHub Billing / Subscription page, and
     • Any error message or place where the status looks wrong.

4. Basic details:

   • Your AnkiHub account email (you can partially blur it in screenshots, but write enough so staff can identify it).
   • Your Anki version and AnkiHub add-on version (if the issue appears in Anki).

Once you post that information, we can narrow down whether it’s:

• A display bug on the website or add-on,
• A payment / renewal timing issue,
• Or a login / multiple accounts problem (e.g., subscribed on one email but logged in with another).

For now, please edit your original post or add a reply with the details above and we’ll take it from there.

[maryna1]

Shows no active subscription on AnkiHub website but I was charged

[AnkiHub_AI_bot]

Thanks for the extra detail—that helps a lot.

This kind of “charged but no active subscription” situation is usually one of these:

1. Different email / account issue

   • You might have:
     • Paid with one email, but
     • Logged into AnkiHub with a different email (or Apple/Google login).
   • Please double‑check:
     • The email shown under Profile → Preferences → Account on AnkiHub
     • The email on your payment receipt (Stripe/PayPal/Apple/Google, etc.)
   • If they don’t match, log out of AnkiHub and log back in with the email that was charged.

2. Payment still processing / delayed activation

   • Sometimes it can take a few minutes for the payment provider to confirm the payment and for AnkiHub to update the subscription.
   • Try:
     • Logging out of AnkiHub (web + add-on)
     • Close Anki, reopen it
     • Log back in to the same account on both the web and the add-on, then try syncing again.

3. Add-on not updated to new status

   • Open Anki → Tools → Add-ons → AnkiHub → click Config → make sure you’re logged in with the same email as the website.
   • Then click Check for updates / sync again.

---

What I recommend you do next

Please reply with:

1. The email address you used for the purchase (you can partially blur it, e.g., mar***@gmail.com, but keep enough so staff can identify it).
2. Confirm whether that exact email is the one you’re logged in with on AnkiHub (web and add-on).
3. A screenshot of:
   • Your AnkiHub → Profile picture (top right) → Billing / Subscription page showing “no active subscription”.
   • The payment receipt (hide card details; leave date, amount, and email visible).

With that information, the support team can:

• Manually confirm your payment in the billing system.
• Attach the subscription to the correct account if it went to the wrong email.
• Fix any display issue if everything is correct on their side.

Because this involves billing and personal info, if you prefer, you can also:

• Start a private message with the AnkiHub Support team and include the same screenshots/details.

Once I know which email was charged and see the billing screenshot, I can guide you through the exact next step or flag it clearly for staff to fix your subscription.

[maryna1]

che********111@gmail.com

[AnkiHub_AI_bot]

Thanks for the screenshots—that clarifies what’s going on.

From what I can see:

• The payment on your bank side is still “Pending”.
• The email you received is a purchase confirmation from AnKing Courses for “AnKing VIP – Bronze tier”.
• Your AnkiHub account currently shows no active AnkiHub subscription, and the AnkiHub add-on says you’re on a free plan.

These are actually two different things:

• AnKing VIP Bronze = subscription for AnKing Courses / content (sold by AnKing, handled via their site).
• AnkiHub subscription = subscription specific to the AnkiHub service (sold through AnkiHub).

So right now:

1. Your bank has a pending charge to AnKing VIP Bronze (AnKing Courses).
2. That does not automatically create or upgrade an AnkiHub subscription, which is why AnkiHub still shows you as free.

---

What you should do next

1. Decide which subscription you meant to buy:

   • If you intended to subscribe to AnkiHub, you’ll need to:
     • Go to AnkiHub → click your profile (top-right) → Billing / Subscription and purchase a plan directly there.
   • If you intended to buy AnKing VIP Bronze (for their course / VIP content), that’s managed by the AnKing team, not AnkiHub.

2. For the pending bank payment / VIP Bronze access:

   • Because this is an AnKing Courses purchase, you’ll need to contact AnKing support:
     • Use the email mentioned in the confirmation (…@gmail.com shown in your screenshot)
       or
     • Contact them via their website where you purchased VIP Bronze.
   • Let them know:
     • The email you used: che*****111@gmail.com
     • That the charge shows as pending and that you’re not seeing the expected access.

3. For AnkiHub specifically:

   • If you still want AnkiHub access and haven’t purchased an AnkiHub plan yet:
     1. Log in to AnkiHub with che*****111@gmail.com.
     2. Go to Billing / Subscription.
     3. Choose the AnkiHub plan you want and complete checkout there.
   • After purchase:
     • Restart Anki.
     • In Anki → Tools → Add-ons → AnkiHub → Config, make sure you are logged in with the same email, then sync.

---

Quick confirmation questions

To help you further here on AnkiHub, could you please confirm:

1. On the AnkiHub website, under Profile → Preferences → Account, is your email exactly che*****111@gmail.com?
2. Did you ever complete a separate payment on the AnkiHub billing page, or only the AnKing VIP Bronze purchase?

Once you confirm that, I can give you step‑by‑step for either:

• setting up an actual AnkiHub subscription, or
• just using Anki without AnkiHub if all you needed was the AnKing VIP Bronze content.

[MarcosZan]

Hello,

AnKing VIP is a separate service, and as you can see in the screenshot, it has nothing to do with AnkiHub or the AnKing Step Deck.

To access pre-made AnKing decks in Anki through the AnkiHub add-on, you need an AnkiHub subscription: https://www.ankihub.net/.

Let me know if you need help with anything else.

[maryna1]

Thank you so much for helping me sort out this confusion and resolve this issue. I also appreciate the time you took to assist me.