Upgraded to Lifetime membership, Lost AnkiHub access

🙋 Support
1

On 7.22.2023, I cancelled my monthly AnkiHub subscription and purchased a new lifetime subscription. I was charged $240 on 7.22.2023 with a transaction ID of 4803898128AZ. On 8.17.2023, I received the following error on Anki desktop:
The action you are trying to perform requires an active membership.

Unlock a membership here: AnkiHub Plans.

Or if you prefer, reach out for support at our AnkiHub Community.

I tried to email support@ankihub.net regarding this, but I received the following error email:
We’re sorry, but your email message to [“support@ankihub.net”] (titled AnkiHub Bought Lifetime, Lost Access) didn’t work. Your account does not have the privileges to post new topics in that category. If you believe this is an error, contact a staff member.

I am posting here as well, as the error message suggests my support email didn’t go through.

2

Hello!

Thank you for contacting us.

We apologize for this mishap, I have gone ahead and activated your membership.

Please let us know if you need anything else! :grinning:

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