Accidentally purchased yearly subscription instead of monthly – refund request

[avniarora]

Hi! I accidentally purchased the yearly AnkiHub membership when I intended to purchase the monthly membership. I just made the purchase today. Would it be possible to cancel and refund the yearly subscription so I can switch to the monthly plan? Thank you!

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Hi Avni, welcome to AnkiHub Community!

Yes, this is usually something that can be handled, especially if:

• the purchase was very recent (same day or within a few days), and
• you haven’t significantly used the yearly subscription yet.

However, refunds and plan changes can’t be processed through the forum directly for security and billing reasons.

To get this sorted as quickly as possible:

1. Contact AnkiHub Support directly via the in‑app/web “Help” or “Contact support” option, or by emailing the official support address listed on the AnkiHub website.
2. In your message, include:
   • The email address used for your AnkiHub account
   • Date of purchase (today)
   • That you accidentally purchased the yearly plan instead of monthly and would like:
     • a refund of the yearly charge, and
     • to be switched to the monthly subscription.
3. Mention that the purchase was made today and link to this forum topic if helpful.

They’ll be able to look up your payment and confirm what’s possible based on their refund policy.

If you’d like, you can reply here with what country you’re in and how you paid (Stripe/card vs. App Store/Play Store), and I can outline the likely path (e.g., direct via AnkiHub vs. via Apple/Google).

[Ahmed7]

Hello,

I have initiated a refund for your purchase and cancelled your subscription. Please note it may take a few days for the funds to appear in your account.

You may now purchase the monthly subscription

Let us know if you need anything else!