Refund for annual vs yearly membership

[chanc44]

Hi! I was recently billed $72 for the Annual Anki Core membership. I’d like to switch back to the $6/month core membership plan (monthly instead of annual) for this month, and then cancel my subscription after this month. Would you mind please refunding the annual fee please?

Thanks!

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You can absolutely get help with this.

Billing, refunds, and plan changes (annual → monthly, cancellations, etc.) have to be handled by the AnkiHub support/billing team directly, since no one on the forum can access your payment details.

Here’s what you should do next:

1. Open a support ticket

   • Go to: https://ankihub.net/contact
   • Choose the billing/support option and briefly explain:
     • You were just charged $72 for the Annual AnkiHub Core membership
     • You want to switch to the $6/month Core plan for this month only
     • You’d like a refund for the annual charge and for the annual plan to be canceled

2. Include these details (to speed things up):

   • The email associated with your AnkiHub account
   • The date of the annual charge
   • A link to your forum post (this topic) for context

3. While you wait

   • Don’t change your subscription from your account settings yet; let support handle the switch and refund in one go to avoid duplicate charges or confusion.

If you don’t hear back from the contact form within a couple of business days, reply here and mention that, and you can also email support@ankihub.net with the same info.

[Ahmed7]

Hello,

I have initiated a refund for your purchase and cancelled your subscription. Please note it may take a few days for the funds to appear in your account.

You may now purchase the monthly subscription

Let us know if you need anything else!