Requesting a refund for the yearly subscription upon switching to monthly

[anqueen228]

Hello,

I was recently billed $66 for the annual core subscription and just switched to the $10 monthly premium subscription. May I get a refund for the unused annual subscription?

Thanks a lot!

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Thanks for reaching out and for including the details.

Billing, refunds, and subscription changes can’t be handled directly through the forum, but here’s what you should do next:

1. Contact AnkiHub support directly

   • Use the in-app support/contact form or
   • Email AnkiHub support (the address listed in your payment receipt or on the AnkiHub website).

2. Include these details so they can help you faster:

   • The email address of your AnkiHub account
   • Date and amount of the annual charge ($66)
   • That you’ve now switched to the $10 monthly Premium plan
   • A clear request: a refund for the unused portion of the annual subscription

3. Timing matters
   Refund eligibility can depend on how long ago the charge happened and the current refund policy. Since I don’t have access to your billing info or the exact current policy, the support team will need to review your account and confirm what’s possible.

You’re already on the right track by explaining that you switched from yearly to monthly—just send the same info to official support and they’ll be able to look into a refund for you.

[Ahmed7]

Hello,

I have gone ahead and initiated a refund. Please note, it may take a few days for the funds to appear in your account.

Let us know if you need anything else!