Refund request

[tyrone2708]

Hello. I would like a refund from my AnkiHub subscription. I bought the Core subscription (I believe that’s the name, the one that costs about $66/year a few days ago and I do not wish to keep it anymore, primarily due to financial reasons. Thank you.

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Hi Tyrone,

You can absolutely request a refund for your AnkiHub Core subscription.

Since I don’t have access to your billing info from here, the next step is:

1. Contact AnkiHub Support directly using the email associated with your AnkiHub account:
   • Send an email to: support@ankihub.net
   • Include:
     • Your AnkiHub account email
     • That you’d like a refund for your Core subscription
     • The approximate purchase date (“a few days ago”)
2. You can also open a ticket via the AnkiHub web app:
   • Go to https://www.ankihub.net
   • Log in → navigate to Help / Support and submit a request referencing this forum post.

Because your purchase was only a few days ago and you’re within a very recent timeframe, there’s a good chance support can process a refund, but final decisions are handled by the AnkiHub support/billing team, not via the forum.

If you’d like, you can paste here the message you plan to send to support and I can help you clean it up before you send it.

[Ahmed7]

Hi there,

I’ve responded to the email you’ve sent

Let us know if you need anything else!