Add on help! Ad on won't download, error message

🐛 Bug
1

When trying to download the ankihub add on I get the following error. Any help would be greatly appreciated!

An error occurred. Please use Tools > Check Database to see if that fixes the problem.

If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.

Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0

Platform: macOS-12.0.1-arm64-arm-64bit

Flags: frz=True ao=False sv=3

Add-ons, last update check: 2023-08-13 19:08:08

Caught exception:

Traceback (most recent call last):

File “aqt.taskman”, line 122, in _on_closures_pending

File “aqt.taskman”, line 71, in

File “aqt.addons”, line 1186, in _download_done

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “concurrent.futures.thread”, line 58, in run

File “aqt.addons”, line 1163, in

File “aqt.addons”, line 1179, in _download_all

File “aqt.addons”, line 1124, in download_and_install_addon

File “aqt.addons”, line 430, in install

File “aqt.addons”, line 473, in _install

File “zipfile”, line 1625, in extract

File “zipfile”, line 1696, in _extract_member

PermissionError: [Errno 13] Permission denied: ‘/Users/nick/Library/Application Support/Anki2/addons21/1322529746/user_files/README.md’

2

Please see this post: Ankihub wont work on Macbook - #5 by jakub.f

3

Thank you, but my issue is I dont have the ad on. Like- I cant disable it, because I dont have it. I am getting this error when I am trying to download (not update) the ad on.

4

anyone?

5

Can you try downloading Anki Version 2.1.64 and try downloading the addon? That is the version we recommend currently, it looks like you are on 2.1.65

6

I have switched to 2.1.64… now when I enter the code for ad on I get a message that says “no updates available”. It no longer gives me an error, but says no updates available and it doenst appear in my add ons

7

Can you take a screenshot of your addon screen and the error that appears?

Also let us know what code you are inputting for the addon

8

E095C544-EA67-42C1-B3BE-3CE67576E75A
E095C544-EA67-42C1-B3BE-3CE67576E75A1920×1200 55.7 KB

This is the photo

I am using code: 1322529746

9

Ok so I figured it out…

I had to do the following:
tools–> add on → locate files → delete 1322529746 folder, then reinstall after

1 Like
10

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