Anki Crashes when trying to unsuspend cards

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1

I downloaded the anking step deck with 35,000 cards to my app. I have been able to access the browse section to unsuspend cards from smaller decks in the past but have been unsuccessful doing this with the step deck. The browse button crashed the program. I have an ARM mobile processor on my computer.

2

I’ll help you troubleshoot the Anki crashing issue when trying to unsuspend cards from the AnKing Step deck. Let me search for relevant information that might help address this problem.

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Hi Graciee,

I’m sorry to hear you’re experiencing crashes when trying to unsuspend cards from the AnKing Step Deck. This is likely related to the large size of the deck (35,000 cards) and possibly your ARM processor.

Here are some troubleshooting steps to try:

  1. Restart Anki - Close Anki completely and reopen it
  2. Check for Add-on Issues - Start Anki while holding down the shift key to disable add-ons temporarily and see if the problem persists
  3. Update Anki - Make sure you’re using the latest version of Anki from the official website
  4. Run Database Check - Go to Tools > Check Database to ensure your collection is healthy
  5. Try Smaller Batches - Instead of trying to browse or unsuspend the entire deck at once, try working with smaller subsets of cards using specific tags

For the AnKing Step Deck specifically, you might want to:

  1. Use the tag browser on the left side panel when in Browse mode
  2. Select specific subtags (like #AK_Step1_V12::System) rather than the entire deck
  3. Unsuspend smaller groups of cards at a time

If the problem continues, you might need to change your video driver settings or adjust Anki’s performance options in the preferences.

Let me know if these steps help or if you need further assistance!

3

Hello,

I recommend you first try the four steps the bot suggested. If they don’t work, could you please provide more information about the problem?

  • Does Anki crash when you open the Browser or when you try to unsuspend a large number of cards?
  • Does an error message pop up? If so, please send us a screenshot.

In the meantime, you can try creating a new user profile. This can sometimes resolve issues where Anki freezes in the Browser. To do this, click the “Switch Profile” option on your Anki main screen:

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Then, create a new profile, download the deck again, and let us know if the issue persists. :blush:

4

Also try the Reset Window Sizes option under Tools > Preferences. It’s known to fix some crashes (which can also be indirectly fixed by switching profile as @MarcosZan suggested). This page has some general help steps you can follow: Troubleshooting - Anki Manual

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