Anki not syncing correctly

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I’ll help you troubleshoot your syncing issue. Let me check if there’s any information in the community about similar problems.

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Reading: "Syncing failed, because your email address needs to be (re)confirmed. Please visit ankiweb.net, and log in as ___ to proceed"

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Hi jplewis7718,

It sounds like you’re experiencing an issue where your Anki on Mac is showing an error about “planned maintenance” when trying to sync, while your phone version is working fine.

First, I want to clarify that AnkiHub and AnkiWeb are two different services:

  • AnkiWeb is the standard syncing service built into Anki
  • AnkiHub is an add-on for collaborating on shared decks

Based on your error message about “unable to reach ankihub due to planned maintenance,” it sounds like this is specifically related to the AnkiHub add-on rather than general Anki syncing.

Here are some troubleshooting steps you can try:

  1. Check AnkiHub add-on status:

    • Restart Anki while holding down the Shift key to temporarily disable all add-ons
    • Try syncing when add-ons are disabled to see if basic AnkiWeb sync works

  2. Update your AnkiHub add-on:

    • Go to Tools → Add-ons → Check for Updates
    • Make sure you have the latest version of AnkiHub

  3. Check your internet connection:

    • Sometimes Mac firewall settings can block specific connections
    • Try connecting to a different network (like mobile hotspot) to rule out network issues

  4. Reset AnkiHub credentials:

    • In Anki, go to AnkiHub menu → Settings
    • Log out and log back in to your AnkiHub account

  5. Contact AnkiHub support directly:

    • If the issue persists, you might want to reach out to AnkiHub support directly through their website

Since your phone Anki is syncing fine, this suggests the issue is specific to your Mac installation rather than your account itself. This points to either a local configuration issue or an incompatibility with the current version of the AnkiHub add-on on your Mac.

Let me know if any of these steps help resolve your issue!