Anki not syncing, says "no active membership"

🙋 Support
1

I recently purchased the annual membership for Ankihub and logged into the Ankihub add-on. When I hit Sync, it says that I have new Ankihub decks to install, but when I hit install, it gives an error message stating that “the action you are trying to perform requires an active membership”. I did confirm that I was charged for the annual membership.

2

Hello,

We are currently investigating an issue regarding active subscription status.

We will update you in due time, thank you for your patience

3

This is also happening to me! I just got the monthly plan today and am getting the same message when attempting to download the step deck

4

We have just uploaded a fix to solve the sync and memberships problem. Thank you for informing us about the issue, and we apologize for the inconvenience.

Thank you again for your patience, and please let us know if you have any problems. :pray: :sparkles:

1 Like
5

It’s still not working for me

6

Is it still not working for you?

7

Hi, I am not able to sync. my sync button is red. and once clicked, it says sync cancelled. I pay the monthly $5.

8

To fix this,

  1. Create a deck in Anki and name it anything
  2. Go to add cards and add a card to the new deck you just created
  3. Sync
9

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