The category for general support questions related to using AnkiHub.
After successfully syncing the Anking-MCAT deck to my desktop app it immediately crashed and upon clicking on the browser it will load and open the window temporarily before crashing again. I tried restarting my computer and this also did not resolve the issue.
Things not to ask about here:
Please include supporting information and documents such as screenshots, recordings, etc.
Hello,
In your anki → go to the top left → anki → preferences → reset window sizes
Does that fix it?
Sorry no, upon launching the program it only appears for a few seconds and does not allow me to interact to the window before closing itself essentially crashing. I ran a Windows compatibility diagnostic test and it initially fixed it but upon trying to sync the Anking- MCAT deck again it crashed the program again going back to square 1.
What anki version are you on?
Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.
@abdo.nh
I managed to get the log files of the application but when looking on ankihub there’s no Help > Upload logs and data. So that’s kind of confusing. I would really appreciate it if you can elaborate.
You should have a menu like this in the main window
Your issue sounds like a general Anki issue. Please also follow the steps in this page: Troubleshooting - Anki Manual
Ahh I see. However, I’m unable to access that window, as upon startup of the application it crashes and closes the window before I’m able to interact with it. At this point I’m willing to just uninstall and redownload the program.
Also make sure to follow the steps in the linked manual page. Since this is a general Anki issue, you might get faster help by posting in the Anki forums: https://forums.ankiweb.net/
Hey thank you for the help as of now I uninstalled and restarted my computer before downaloading 23.12.10 qt6 and after install, it automatically synced me and successfully imported the MCAT deck without crashing.
AnkiHub Decks)