Ankihub not syncing media

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Reading: How to Reset Local Changes

Hi there! I can see you’re having trouble with media not syncing between the AnkiHub website and your Anki app. This is a common issue that can usually be resolved with a few troubleshooting steps.

Check Your Media Sync Status

First, verify the current status of your media sync:

  1. Open the AnkiHub add-on in Anki
  2. Look at what the media sync status shows:
    • If it shows “Downloading” - media is still being transferred (can take up to 60 minutes depending on connection speed)
    • If it shows “Idle” but media isn’t appearing - we need to try the solutions below

Solutions to Try

1. Reset Local Changes

This is often the most effective solution for media sync issues:

  1. Go to Browse in Anki
  2. Click on the AnkiHub add-on tab at the top of the window
  3. Select Reset all local changes
  4. Choose the deck that’s missing media

You can follow the detailed tutorial here: How to Reset Local Changes

2. Check Protected Fields

Make sure the fields that should contain images are not protected:

  1. If fields are protected, AnkiHub won’t update them with new media
  2. Follow the tutorial Marcos linked to manage your protected fields: How to manage protected fields

3. Manual Media Import

If the above doesn’t work:

  1. Go to the AnkiHub add-on in your menu bar
  2. Click on “Import media”
  3. Select the appropriate source for your media

Additional Help

If you’re still experiencing issues after trying these steps, please provide:

  • A screenshot of the missing media issue
  • Which specific field(s) are missing images
  • Your Anki version (Help > About)
  • The name of the deck you’re having trouble with

This additional information will help the community provide more targeted assistance for your specific situation.