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Network Connection Issue with AnkiHub Sync
I can see you’re having trouble syncing updates from the AnkiHub website to your AnKing Step deck, especially for the endocrinology section that you need for your current block.
Troubleshooting Steps
Based on the error message in your screenshot (“Cannot contact AnkiHub server”), this appears to be a network connectivity issue between your Anki application and the AnkiHub servers. Here are some steps to try:
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Check your internet connection - Make sure you have a stable internet connection. Try using a different network (like switching from WiFi to mobile hotspot) if possible.
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Try a different network - Sometimes school/university networks or VPNs can block certain connections. If you’re on such a network, try connecting through a different network.
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Temporarily disable firewall/antivirus - Sometimes security software can block Anki’s connections. Temporarily disable these to test if they’re causing the issue.
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Update the AnkiHub add-on - Go to Tools > Add-ons > Check for Updates to ensure you have the latest version of the AnkiHub add-on.
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Restart your computer and router - Sometimes a simple restart can resolve network connectivity issues.
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Clear AnkiHub cache - In Anki, go to AnkiHub (top menu) > Help > Clear Cache.
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Verify your AnkiHub subscription - Make sure your AnKing Step deck subscription is still active by logging into the AnkiHub website.
Additional Help
If none of these steps work, please try uploading your logs to help the support team diagnose the issue:
- Go to AnkiHub > Help > Upload logs and data
- Share the filename shown with us
For urgent help, you can also contact the AnkiHub support team directly through the Getting Help section of the forum.
Since you need these updates for your endocrinology block, I understand this is time-sensitive. Try the above steps and let us know if the issue persists.