Anking Step Deck will not sync

🙋 Support
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Found 2 results for ‘tags:official Anking step deck sync order:latest max_posts:10 status:open’

It looks like your post currently only contains the boilerplate text describing this support category, and not your actual problem. To help with your AnKing Step Deck not syncing, we’ll need some more specifics.

Please reply with:

  1. What exactly isn’t syncing?

    • Are you talking about:
      • Anki ↔︎ AnkiWeb sync, or
      • Anki ↔︎ AnkiHub sync (deck updates / edits), or
      • Something else (e.g., Step Deck not appearing after subscribing)?

  2. Your setup

    • Device + OS (e.g., Windows 11, macOS, iPad, etc.)
    • Anki version (from Help → About Anki)
    • AnkiHub add-on version (from Tools → Add-ons → AnkiHub)

  3. What you did and what you see

    • The exact steps you take (e.g., “clicked AnkiHub → Sync…”, “clicked Anki → Sync button…”)
    • Any error messages (exact wording or screenshot)
    • Whether:
      • You can see the AnKing Step Deck on the AnkiHub web page under Decks → Subscriptions
      • The deck exists in your local Anki collection

In the meantime, you can also check these resources which often solve sync issues:

Once you provide the details above (screenshots are very helpful), I can walk you through the exact steps to get your AnKing Step Deck syncing properly.

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MacBook Pro Sequoia 15.6.1 with Anki 26.8 app, subscribed to Anking Step Deck but when syncing in app, it never prompts to update and download the deck

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Hello,

I would be happy to help. :slight_smile:

Can you share a bit more detail about the specific difficulties you’re running into?

The more context you can share the easier it may be to be of help. Screenshots are ideal, if you can, just so I can see what you’re seeing

In particular, if you navigate to the Browse screen within Anki, do you see the following tags as being present:

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