Hello,
It is normal for the initial download to take a long time. The media download process can sometimes take a few hours to complete.
Please note that when you close Anki or click sync, it connects to AnkiWeb (Anki’s cloud backup service) to sync your collection. This initial sync to the cloud can also take some time due to the media files. However, once the first sync is complete, future sync processes will be much faster.
Please, follow these steps:
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Make sure you do not have the Text and Extra fields protected (they need to be unchecked). We recommend protecting the Lecture Notes and Missed Questions fields. Here is a tutorial: How to Manage Protected Fields
You can learn more about each field and decide if you want to protect them here: AnKing Step Deck Wiki -
Reset your local changes.
Here is a tutorial: How to Reset Local Changes -
Set your daily card limits and unsuspend the cards you want to study.
Please see this guide: How to Get Started Studying
With these steps, you should be ready to begin studying.
Let me know if you need help with anything else! 