Anking Step Deck Media Sync Issue

🙋 Support
1

Hello,

After purchasing the AnKing Step Deck and syncing it to my local desktop Anki, every time I click “sync”, Anki tries to download from AnkiHub (I assume because AnKing Step Deck is not fully downloaded), and it takes a long time. After it completes, there are still many missing files. I have already tried resetting local changes to the deck, forcing the sync in one direction, and deselecting all protected fields in AnkiHub. Please let me know if anyone has any idea on how to fix this. If there is a way to remove/redownload the Anki Step Deck, I would be open to trying that, as I have not started using the deck. Reference images have been attached.

Thank you!

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Here are a few things to try to get the AnKing Step Deck media to fully download and stop re‑downloading every time:

1. Confirm you’re syncing from AnkiHub, not AnkiWeb

  1. In Anki, go to Tools → Add‑ons → AnkiHub → Config.
  2. Make sure you’re:
    • Logged into the correct AnkiHub account (the one that owns the Step Deck).
    • Subscribed to the AnKing Step Deck on the AnkiHub website with that same account.

If you were logged into a different account, log out in the AnkiHub add‑on, log back in with the correct one, then retry the media sync.

2. Force a full media re‑download from AnkiHub

  1. In Anki, open Tools → Add‑ons → AnkiHub → Config.
  2. Look for an option like “Reset media sync / redownload all media” (wording may vary slightly by version).
  3. Enable that, restart Anki, then click the AnkiHub button and run Sync.

This tells AnkiHub to ignore its previous media state and re‑offer all media files again, which often fixes “stuck at a small number of files” issues.

3. Check for local media issues

  1. In Anki, go to Tools → Check Media again.
  2. In the dialog, click “Delete Unused” to clear out stray files.
  3. Close Anki completely and reopen it.
  4. Run AnkiHub → Sync once more and let it finish without interruption.

Sometimes a partially downloaded or corrupted media db can prevent Anki from marking files as synced.

4. Try a clean profile + fresh download (since you haven’t started the deck)

Since you haven’t begun studying the Step Deck yet, a clean setup is often fastest:

  1. In Anki, go to File → Switch Profile → Add and create a new profile.
  2. In that new profile:
    • Install the AnkiHub add‑on.
    • Log into the same AnkiHub account.
    • Subscribe to the AnKing Step Deck again from AnkiHub (if needed).
    • Use the AnkiHub button to download the deck and then sync media.
  3. After media completes, run Tools → Check Media in this new profile and see how many files are still missing.

If it works correctly in a fresh profile, we’ll know the issue is with the original profile’s media state.

5. If it still shows thousands of missing files

Please reply with:

  • Your Anki version (e.g., 2.1.65 Qt6) and AnkiHub add‑on version.
  • Whether the fresh profile test (step 4) showed the same number of missing files.
  • A screenshot of:
    • AnkiHub → Deck Subscriptions window
    • The top of the Check Media popup (just a small crop is fine).

That info will help determine whether this is:

  • A known partial‑media issue with the AnKing Step Deck on AnkiHub, or
  • Something specific to your setup that we can escalate to the AnkiHub team.
4

Hello,

The Anki “Check Media” feature may sometimes show missing media even when your deck isn’t missing anything. I recommend holding off when it prompts you to sync, and please let us know if you actually see any broken image icons on your flashcards.

If you don’t see any missing images or broken image icons while studying, you should be all set!

5

Okay - if I make a new profile and redownload the anking step deck, would I have to pay again? If not, I may try that so I don’t have to see the slow sync every time. Please let me know. Thank you!

6

You can create a new profile and sync with your Anki account, but you’ll have to download everything again, which will take even longer. The initial sync just takes a while because it has to download everything. Once that’s done, it shouldn’t take nearly as long.