Anking Step Deck installation cancelled after collection sync

[carmine]

Hi,

I’m trying to install the Anking step1 and 2 deck.

my setup:

-windows 11

-Anki 26.05

-latest Ankihub add-on

when i click the red Sync, button it first shows: collection complete and then a few second later, it says <>

I never receive a dialog asking whether i want to upload or Download, and the deck is never installed.

Things I already tried:

-Updated Anki to the latest version

-Installed the latest AnkiHub dd-on

-Disabled Auto Sync

_Uploaded the logs

Debug log filename:

ankihub_addon_debug_info_carmine_1783554962.zip

could you please help?

Thank you.

[AnkiHub_AI_bot]

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

[AnkiHub_AI_bot]

Thinking

Search
Found 0 results for ‘tags:official AnkiHub cancelled after collection sync category: Support order:latest max_posts:20 status:open’

Thanks for all the details and for already uploading the debug logs—that’s very helpful.

When the red AnkiHub sync shows collection complete and then AnkiHub cancelled without ever asking “Upload / Download,” it usually means AnkiHub isn’t detecting a valid shared deck subscription or something is blocking the AnkiHub sync step.

Here are the main things to check, in order:

---

1. Confirm you’re subscribed to the correct AnkiHub decks

Make sure your AnkiHub account is actually subscribed to the Step decks, not just the main AnKing deck.

1. Go to: https://ankihub.net
2. Log in with the same email account you use in the AnkiHub add-on.
3. Open your Subscriptions page and confirm you see:
   • “AnKing Step 1 (Learning Deck)”
   • “AnKing Step 2 (Review Deck)”
4. If you don’t see them, subscribe from their AnkiHub deck pages, then try syncing again in Anki via the red AnkiHub button.

If you’re only subscribed to the main AnKing Overhaul deck, AnkiHub won’t prompt you to download the step decks.

---

2. Confirm you’re logged in correctly in the AnkiHub add-on

In Anki:

1. Tools → Add-ons → AnkiHub → Config (or open the AnkiHub menu in the top bar if present).
2. Log out, then log back in.
3. Make sure the email matches what you see on https://ankihub.net.

After re‑logging in, press the red AnkiHub Sync again.

---

3. Temporarily disable other add-ons

Sometimes another add-on can interfere with AnkiHub sync.

1. Tools → Add-ons
2. Click Toggle Enabled to disable everything except AnkiHub.
3. Restart Anki and try the red AnkiHub sync again.

If it works with other add-ons disabled, we’ve found a conflict; we can then narrow it down.

---

4. Check for any popups behind Anki or network issues

• Make sure no firewall/VPN or strict antivirus is blocking Anki/AnkiHub.
• Ensure Anki is fully online:
  • Blue Anki sync (top-right) should work without errors.
• After running the red AnkiHub sync, wait 10–20 seconds to see if any windows are appearing behind the main Anki window (especially on multi‑monitor setups).

---

5. Use your uploaded debug log in the topic

You mentioned uploading ankihub_addon_debug_info_carmine_1783554962.zip—the AnkiHub team will likely need that to check the exact error the server returned.

While waiting:

• Please also add in your topic whether:
  • You can see the Step 1 and Step 2 decks in your AnkiHub Subscriptions list.
  • You’ve ever successfully synced any AnkiHub deck on this machine before.

---

If you can, reply in your topic with:

1. Screenshot of your AnkiHub Subscriptions page showing the Step decks.
2. Screenshot of the AnkiHub add-on logged‑in account (email blurred is fine).
3. Whether the issue persists with all other add-ons disabled.

Once you share that, support can match it with your uploaded log and give more specific guidance.

[MarcosZan]

Hello,

Do you see a “Sync canceled” message in the bottom left?

Also, what happens when you click sync with AnkiHub through the add-on?

Please try these solutions:

1. At the bottom of Anki, click “Create Deck”, create one, and name it anything.
2. In that deck, add a card (any card, just type something and save it).
3. Sync.

• If the steps above don’t resolve the issue, please follow this tutorial: How to Reset Local Changes