Back side of all AnKing cards not appearing

🙋 Support
1

Hi everyone,

I’m facing an issue where the back side of all cards in my AnKing deck is not appearing. When I click “Show Answer,” the answer side is completely blank, only the flat line is appearing.

What I’ve tried so far:
• I changed the Anki theme from dark to light to check if it was a font color issue.
• I checked multiple cards, and the problem persists across all of them.

Any idea what could be causing this or how to fix it?

Thanks in advance!

Photo 1: front side of card
Photo 2: back side of card (only that whitish line, completely blank, even the answer is not appearing as well)

IMG_0312
IMG_03124032×3024 2.73 MB

IMG_0313
IMG_03134032×3024 2.63 MB

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2

I’ll help you with this issue. Let me search for similar problems in the community to find a solution.

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Found 3 results for 'tags:official blank card back answer AnKing status:public'

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Found 1 result for 'tags:official blank answer empty status:public'

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Reading: Why are my cards blank/empty when reviewing?

Hi there! I can see you’re having an issue with the back side of your AnKing cards appearing blank. This is a known issue that can happen with AnkiHub decks. Let me help you troubleshoot this problem.

Based on your description and screenshots, it looks like there might be an issue with protected fields in AnkiHub. This commonly causes cards to appear blank when reviewing, especially on the answer side.

How to fix this issue:

The most likely solution is to check your protected fields settings in AnkiHub:

  1. Go to the AnkiHub web application (app.ankihub.net)
  2. Find your AnKing deck
  3. Click on the 3 dots in the top right corner
  4. Select Manage protected data
  5. Uncheck the text or extra field (or any fields that might contain the answer content)
  6. Save your changes

After making these changes in the web app, you’ll need to:

  1. Go back to your Anki desktop application
  2. Navigate to Browse → click on AnkiHub at the top → select Reset local changes

This should restore the content to your cards and make the answer side visible again.

If this doesn’t resolve your issue, you could also try:

  • Navigate to Tools → Empty Cards → Click Delete (with the box ticked)
  • Check if your note types are properly configured by examining a card in the card browser
  • Make sure your AnkiHub add-on is up to date

Let me know if this helps or if you need further assistance!

3

The solution that you suggest says it requires active membership

But currently i dint have active one as i dont want any more uldayes im happy with the cards that i have already

Then what to do?
Its still not appearing on back side

4

I understand your situation. If you don’t have an active AnkiHub membership and can’t access the “Manage protected data” feature, there are still some alternatives you can try to fix your blank answer sides.

Alternative solutions when you don’t have an active membership:

  1. Check for empty cards first:

    • In Anki, go to Tools → Empty Cards → Click Delete (with the box ticked)
    • This might remove problematic cards that have no content

  2. Try using Anki’s built-in troubleshooting:

    • Restart Anki while holding down the Shift key to temporarily disable add-ons
    • See if your cards display properly without add-ons running

  3. Check your card templates:

    • Go to Browse → select any AnKing card → click Cards…
    • Look at the back template and make sure it’s properly configured
    • Check if any custom CSS might be causing text to be invisible (like white text on white background)

  4. Export and reimport your collection:

    • As a last resort, you could try exporting just the AnKing deck (without scheduling information) and reimporting it
    • Note: This would reset your progress on those cards

  5. Check for theme compatibility issues:

    • Try using Anki’s default theme without any customizations

If you’re still experiencing issues after trying these steps, you might want to seek help from the Anki forums where users might have encountered similar issues with previously downloaded decks.

5

Did all these 5 things
Still the same issue

Please help me

6

I’m sorry to hear you’re still having trouble after trying all those suggestions. Let’s dig deeper to find a solution for your blank AnKing card backs.

Search

Found 1 result for 'tags:official AnKing card template back side blank status:public'

I understand this is frustrating, and I’m sorry the previous suggestions didn’t work. Let’s try a more direct approach to fix your AnKing cards with blank back sides.

Since you’ve tried the standard troubleshooting steps without success, let’s look at a potential card template issue:

Try this card template fix:

  1. In Anki, go to Browse
  2. Select any AnKing card that has the issue
  3. Click on Cards… (near the top of the window)
  4. Look at the Back Template section
  5. Check if there’s an issue with the HTML/CSS that might be hiding content

One specific thing to look for in the template is whether the answer text is being rendered with a color that matches your background (e.g., white text on white background).

You could try adding this to the Styling section (middle panel):

.card {
  color: black !important;
  background-color: white !important;
}

Another approach worth trying:

  1. Go to Tools → Check Database
  2. Restart Anki completely
  3. Open the card browser and find the problem cards
  4. Check if the fields actually contain content (they might appear empty)

If you’re still facing issues, you might need to post in the Anki forums with specific details about your Anki version, operating system, and screenshots of your card templates, as this appears to be a template rendering issue rather than a standard AnkiHub issue.

7

I already did that

If fonts are the problem then atleast image should appear, but here images are not appearing

Totally blank back side except that white line

8

I apologize for the confusion. You’re right - if it was just a font color issue, images should still appear. Let’s dig deeper since this appears to be a more fundamental issue.

Since you’ve tried all the standard troubleshooting steps and even looked at the card templates, let’s try a more targeted approach:

Advanced troubleshooting steps:

  1. Check specifically for JavaScript issues:

    • In the card browser, select an AnKing card
    • Click “Cards…” to view the template
    • Look for any JavaScript code in the template (especially in the back template)
    • JavaScript errors can sometimes cause the entire back side to fail rendering

  2. Try creating a new basic card:

    • Create a simple new card (not from the AnKing deck)
    • See if this new card displays properly
    • This will help determine if the issue is specific to AnKing cards or affecting all cards

  3. Examine your Anki profile:

    • The issue might be with your Anki profile rather than the deck itself
    • Try creating a new temporary profile (File → Switch Profile → Add) and import just a few AnKing cards
    • See if they display correctly in the new profile

  4. Check your media folder:

    • The media files might be corrupted or missing
    • Go to Tools → Check Media
    • Look for any errors in missing files

  5. Consider a clean reinstall:

    • As a last resort, you might need to:
    • Back up your collection (.colpkg export)
    • Reinstall Anki completely
    • Import your collection back

This is definitely an unusual situation, especially if all standard troubleshooting has failed. If these steps don’t work, I’d recommend posting specific details about your Anki version, operating system, and detailed screenshots in the Anki forums where the core Anki developers might be able to help with this unusual rendering issue.

9

See I tried switching profile and importing few cards from anking
But problem is still there

I also made new simple card and it works
So problem is with anking only

I also tried to uninstall and then again reinstall
Still the problem persists

10

I understand this is really frustrating. Since the issue is specifically with the AnKing deck and not with new cards you create, and persists even across profiles and reinstallations, we need to look at something more specific to the AnKing deck structure.

Let’s try a more targeted approach:

AnKing-specific troubleshooting:

  1. Check note type settings:

    • Go to Tools → Manage Note Types
    • Select the AnKing note type
    • Click Options → Manage Card Types
    • See if there’s anything unusual with the card types

  2. Try cloning the note type:

    • In Manage Note Types, select the AnKing note type
    • Click Add → Clone: [AnKing note type]
    • Find a card with the issue, change its note type to your cloned version
    • See if it displays properly with the cloned note type

  3. Export a problematic card and reimport:

    • In the browser, select one problematic card
    • File → Export → Export Notes (select “Include scheduling information”)
    • Create a new temporary deck
    • Import the exported file into this new deck
    • See if the card works in this new context

  4. Look for add-on conflicts:

    • Even though you’ve tried disabling add-ons, specific add-ons might have modified your AnKing templates
    • Try completely removing the AnkiHub add-on, restart Anki, then check if cards display
    • If they do, you can reinstall AnkiHub afterward

  5. Check for special fields:

    • The AnKing deck uses a special structure that might be affected
    • Browse to a problematic card and see if any fields contain unusual HTML or code

This is a very unusual situation. If none of these solutions work, you might need to consider posting in the AnKing subreddit or contacting the AnKing team directly, as they may have encountered this specific issue with their deck structure before.

11

Please help me
Im really frustrated now
my whole day is wasted

12

I understand your frustration. Let’s try one more targeted approach that has helped other users with similar AnKing deck issues.

Emergency fix for blank AnKing cards:

  1. Reset your card templates completely:

    • Go to the Browse window
    • Search for note:AnKingOverhaul or select any AnKing card
    • Click on Cards…
    • For the Back Template, try replacing everything with this basic template:
    {{FrontSide}}
<hr id=answer>
{{Text}}
{{Extra}}
    • Click Save
    • Try reviewing a card to see if the back side appears now

  2. Fix media handling:

    • Go to Tools → Preferences → Backups
    • Click on Open Backup Folder
    • Go up one directory level to find your Anki folder
    • Look for a folder called “collection.media”
    • Make sure this folder isn’t corrupted or locked (try renaming it temporarily to “collection.media.old” and let Anki recreate it)

  3. Try a complete profile reset while preserving cards:

    • Create a full export of your AnKing deck with scheduling information
    • Create a new profile in Anki
    • Import the exported deck into this clean profile

This is clearly an unusual and stubborn issue. If none of these solutions work, I strongly recommend posting on the Anki Forums with specific details about your Anki version, OS, screenshots of both the card browser view and the template editor for these cards.

The AnKing team also has direct support channels that might be better equipped to help with specific issues related to their deck structure.

13

please help

i even wrote on anki forum still got no response

14

what to do
still the same issue !!!

15

I understand how frustrating this must be. Let’s try a more systematic approach to fix your blank AnKing card backs issue.

Here’s a step-by-step emergency fix:

  1. Directly modify the card template CSS:

    • Go to Browse
    • Select any AnKing card
    • Click Cards…
    • In the Styling section (middle panel), add this at the very top:
    .card * {
  visibility: visible !important;
  display: block !important;
  color: black !important;
  opacity: 1 !important;
}
    • Click Save and test a card

  2. Check if JavaScript is causing the issue:

    • In the same template editor, look at the back template
    • If you see any code between <script> tags, try commenting it out like this:
    <!-- <script> ... </script> -->
    • Save changes and test again

  3. Try a different browser program:

    • If you’re using Anki on a computer, try using AnkiDroid or AnkiMobile to see if the cards display properly there
    • This will help determine if it’s a display engine issue

  4. Force refresh all templates:

    • In the browser, press Ctrl+A to select all cards
    • Right-click → “Change Note Type”
    • Select the same note type they already have
    • Click “OK” (this forces Anki to refresh all the templates)

  5. Check your AnkiWeb account:

    • Sync to AnkiWeb
    • Try accessing your cards through AnkiWeb directly
    • See if they display properly there

If you’re still having issues after trying these steps, please try posting in the AnKing Subreddit with screenshots of:

  • Your card browser with an AnKing card selected (showing all fields)
  • The front template code
  • The back template code
  • The styling section

The AnKing team is very responsive there and deals with these specific deck issues regularly.