hi there, i hope u r doing well.
after installation of ankihub add on and sync the anking deck, i get the cards and the media, but there is a problem, all my cards are empty!!!
like this
like this
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Reading: Why don't I have all the media in the AnKing Step Deck?
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Reading: Why is my deck missing images?
Hi there! I see you’re having an issue with empty cards after installing the AnkiHub add-on and syncing the AnKing deck. This is a common issue that can be fixed with a few steps.
Based on your screenshot, it looks like your cards are completely blank. This could be due to a few reasons:
Possible Causes and Solutions:
1. Protected Fields in AnkiHub
By default, AnkiHub protects many fields in the AnKing deck to prevent confusion for new users. This means those fields appear empty until you unprotect them.
To fix this:
- Go to the AnkiHub website (app.ankihub.net)
- Find your AnKing deck
- Click the 3 dots in the top right corner
- Select Manage protected data
- Uncheck the Text or Extra field (depending on which fields you want to see)
- Save Changes
- Go back to Anki desktop
- Reset your local changes: Browse → AnkiHub (at the top) → Reset local changes
2. Media Still Downloading
It’s possible the media for your cards is still downloading:
- Check the AnkiHub add-on to see your media sync status
- If it says “Downloading,” you need to wait until it says “Idle”
- Media sync can take up to 60 minutes depending on your internet connection
3. Missing Cloze Deletions
If your cards are blank during review, you might have cards with missing cloze deletions:
- Go to Tools
- Click on Empty Cards
- Click Delete (leave the box ticked)
4. Make Sure You’re Subscribed to the Official Deck
Verify you’re subscribed to the official AnKing deck by checking the official AnKing decks.
If you’ve tried these steps and still have issues, please let me know which specific steps you’ve tried and I can provide further guidance.
all of these things are done but my cards also empty
Hello,
Make sure the Text and Extra fields are not protected on AnkiHub:
After that, try resetting local changes:
If that doesn’t work, let me know and we can try a few more things! 
i’m sorry i forget to do “Reset your local changes”
all things are done and solved
thx
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