Cannot download the anking deck

Hello, I keep trying to download the anking deck from the ankihub addon. I am a paid member and my information is the same across the board. However, when I try to download the deck, it tells me I must subscribe to the deck first (which I already am subscribed). I’ve tried unsubscribing and resubscribing, logging in and logging out and so on and so forth. How should I proceed?

It looks like you have two accounts linked to the same email address. I’m going to delete the duplicate one that isn’t associated with your membership. You can try logging out/in again from the add-on. If it doesn’t work, try resetting your password.

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I have the exact same problem. Can someone help me please? It won’t even give me the option to download.