I can't download a deck even after subscribing

Support and Feedback
1

I’m just trying to download the v12 anking deck and nothing happens. It keeps saying that I have to subscribe to the deck and of course I already did that

2

In your anki, go to the top toolbar, press on AnkiHub → subscribed decks → add → paste this “e77aedfe-a636-40e2-8169-2fce2673187e”, it should work if you haven’t tried this yet

3

Same problem even with this code e77aedfe-a636-40e2-8169-2fce2673187e

4

did you also subscribe to the deck on ankihub website itself? also try unsubscribing on your anki app and adding that code again

5

This usually means that you don’t have an AnkiHub membership. You can get a membership by

  • clicking Become a Member (if you see this, it means you don’t have a membership yet) in the top right corner of https://app.ankihub.net
  • or by navigating to Sign In
1 Like
6

I have my account ok. I heard so many others facing the same problem as my wife
and by the way, her account is on hold we don’t know why. Thanks