Cannot get media to Upload

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I’ll help you troubleshoot your media upload issue with AnkiHub. Let me search for relevant information that might help address this problem.

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Reading: 📸 Importing/Exporting Media

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Reading: Why is my deck missing images?

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Hi EmilyK,

I understand you’re having issues with media not showing up in many of your decks. Based on your screenshots, I can see you’re using AnkiHub and having problems with media display. Let me help you troubleshoot this issue.

Check your media sync status

First, check if AnkiHub is still downloading your media:

  1. Click on the AnkiHub add-on in your menu bar
  2. Look at the media sync status - it should say either “Downloading” or “Idle”
    • If it says “Downloading,” you need to wait until it completes
    • If it says “Idle” but media is still missing, we need to try other solutions

Media sync status example
Media sync status example550Ă—488 44.1 KB

Try these solutions:

1. Run Anki’s media check

  • Go to Tools > Check Media in Anki
  • This will scan your notes and media folder and identify any missing files
  • It can also generate media files for LaTeX equations if needed

2. Reset local changes (if using AnkiHub)

  1. Go to Browse
  2. Click on the AnkiHub add-on tab at the top
  3. Select Reset local changes
  4. Choose the deck(s) with missing media

3. Try manual media import

If your media is still missing:

  1. Go to AnkiHub add-on in the menu bar
  2. Click Import Media
  3. Choose the appropriate option based on where your media is stored:
    • Local Folder
    • Anki Deck Package (.apkg)
    • Google Drive
    • Mega

4. Check AnkiWeb sync

Make sure your collection is properly syncing with AnkiWeb. When prompted after making changes:

  • Choose “Upload to AnkiWeb” (not “Download from AnkiWeb”)

Additional tips:

  • Sometimes Anki needs to be restarted after media finishes downloading
  • Media download can take up to 60 minutes depending on your internet connection
  • If using a deck like AnKing Step Deck, verify you’re subscribed to the official version

If these steps don’t resolve your issue, please reply with more information about:

  • Which specific decks are affected
  • Whether you’re using any custom note types
  • If the media worked previously and when it stopped working

Hope this helps!