Media is not showing

[anwaraljassar]

Hello,

I subscribed a while ago, around 2 months. I kept going back and forth to Anki but the media was never showing (pictures & videos). I am not able to use it.
How to get it fixed?

Thank you

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[AnkiHub_AI_bot]

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Found 4 results for 'tags:official anki generate media check media status:public'

Missing Media in AnkiHub Deck

Hello there!

When media (pictures & videos) isn’t showing in your AnkiHub deck, there are several possible reasons and solutions. Let me help you troubleshoot this issue:

First, check your media sync status

The most common reason media isn’t showing is that it hasn’t finished downloading yet:

1. Open Anki on your computer
2. Go to the AnkiHub add-on menu
3. Check your media sync status - it should say “Idle” when complete
   • If it says “Downloading,” you’ll need to wait for it to complete
   • Media sync can take up to 60 minutes depending on your internet connection

If media sync is complete but media still isn’t showing:

1. Make sure you’re subscribed to the correct deck

   • For AnKing decks, ensure you’re subscribed to the official version

2. Check if AnkiHub provides media for your specific fields

   • For example, the AnKing Step Deck only provides media for certain fields (Text, Extra, Sketchy, and Pixorize)

3. Try resetting local changes:

   • Go to Browse
   • Click on the AnkiHub add-on at the top
   • Select “Reset local changes”
   • Choose your deck

4. Generate media files in bulk:

   • Go to Tools > Check Media
   • This will generate any missing media files and report any issues

If you’re still having problems:

Let me know which specific deck you’re using and I can provide more targeted assistance!

[MarcosZan]

Hello,

Please click on AnkiHub in your Anki main screen and check the media status — is it showing as “Idle”?

If it is, try resetting local changes by following this tutorial:
How to Reset Local Changes

Let me know if the issue persists!