Photo problem

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1

Hello,i have completed my subscription and sync,all cards appear perfectly but i have a problem with some photos that are not loaded. Also i have the same problem in AnkiDroid. Any possible solution? Thank you.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118Ă—1412 423 KB

3

I’ll help you with the issue of photos not loading in AnkiHub. Let me search for relevant information on this topic.

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Found 1 result for 'tags:official photos not loading images missing media status:public'

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Reading: Why is my deck missing images?

Hello! I can help you with your photo loading issue in AnkiHub. This is a common problem that can have several solutions.

Based on our community resources, here are some things to check:

Check Your Media Sync Status

  1. Open the AnkiHub add-on menu
  2. Check what the media sync status says:
    • If it shows “Downloading” - your media hasn’t finished syncing yet. You may need to wait up to 60 minutes depending on your internet connection.
    • If it shows “Idle” - the sync should be complete, but there might be other issues.

Other Troubleshooting Steps:

  • Verify your subscription: Make sure you’re subscribed to the correct deck.
  • Check protected fields: Some fields may not have images provided by AnkiHub. Check your protected fields in the advanced functionality guide.
  • Reset local changes:
    1. Go to Browse
    2. Click on the AnkiHub add-on at the top
    3. Select “Reset local changes”
    4. Choose your deck from the list

Since the issue is happening on both desktop and AnkiDroid, it’s likely related to either the media sync not being complete or the subscription settings.

Let me know if these steps help or if you need additional assistance!

4

Hello,

On Anki’s main screen, go to AnkiHub and check if it says that media is “Idle” — this means the media download is complete on your computer. Media syncing can take a while, especially the first time — sometimes even hours — depending on your internet connection.

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If it does say “Idle” and you’re still experiencing the issue, try resetting local changes by following this guide:
:backhand_index_pointing_right: How to Reset Local Changes

It can take even longer for the media to be synced to AnkiWeb from your computer and then downloaded to your mobile device. You can click the Anki (not AnkiHub) sync button to check the current status of the media sync and see if it’s still in progress.

Let me know if you need help with anything else!:grin: