Cannot sync!

🙋 Support
2

I’ll help you troubleshoot this syncing issue. Let me search for relevant information about this error message.

Search

Found 3 results for 'tags:official sync email confirm error status:public'

I see you’re encountering an error message about your email needing to be confirmed when trying to sync. This is actually related to AnkiWeb, not AnkiHub. They are two separate services:

  • AnkiWeb: Used for syncing your Anki collection across devices
  • AnkiHub: Used for collaborative deck sharing and updates

How to fix this issue:

  1. Visit ankiweb.net (not ankihub.net) and log in with your AnkiWeb credentials
  2. This should prompt you to confirm your email if needed
  3. Check your spam/junk folder for the verification email
  4. If you don’t see a verification email, try logging in again to AnkiWeb which may trigger a new confirmation email

According to our FAQ about this error, this is specifically an AnkiWeb issue rather than an AnkiHub issue.

If you continue to have trouble after trying these steps, you might want to check the Anki Forums for additional AnkiWeb sync support.