Change subscription

🙋 Support
1

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, complete error messages, etc.

I just subscribed to a yearly plan. I need to cancel it and change it to a lifetime plan. Please cancel my subscription and refund so I can subscribe to the correct plan. I cancelled it but it is not removing subscription and does not show a refund. Please help asap.

2

Alright done!

I have cancelled your subscription and refunded you the full amount.

You can go ahead and purchase lifetime now!

Thank you for choosing AnkiHub :grinning:

3

Thank you. I have purchased the lifetime but that is not showing up in my account.

4

Hello. I paid for the lifetime subscription, but it is not showing up in my “Membership Portal”.

5

Hello. I paid for the lifetime subscription, but it is not showing up in my “Membership Portal”.
My membership subscription is not being displayed correctly in my portal.

6

Our records indicate you do have a lifetime subscription now. It might be because it is a lifetime “forever” subscription it might not show up.

@andrew can you confirm

7

I already purchased the lifetime subscription and Anki already took my card and payment. This is not reflecting in my “Membership Portal” My portal is saying I go the yearly subscription, when I paid for the lifetime subscription.

10

The membership portal only shows information regarding subscriptions. The lifetime plan does not show up in the portal because it is a single, one-time payment. Sorry for the confusion! Unfortunately, this is handled by the payments platform we use, Stripe. We will work on improving this when we have time. Please let us know if you have any other questions.

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14

Hi, so I bought my subscription tonight and I accidentally clicked the year subscription and I meant to do the lifetime subscription. Is there a way that I can get a refund for my year subscription so I can change it to a lifetime? Thank you and I look forward to hearing back.

15

Yes i can take care of this for you, can you make a separate post with the same inquiry?

17

yes

19

I purchased and paid for the Lifetime membership but my Membership portal shows I paid only $55 for the yearly membership, which is incorrect. When will my portal shows the actual amount Anki charged my credit card?

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, complete error messages, etc.

20

This was already answered here: This was answered here: Change subscription - #10 by andrew

1 Like