Hi,
This turned out to be a tricky issue to debug. I attached an add-on package with a potential fix - can you install it from Tools > Add-ons > Install from file restart Anki and sync again? If you get prompted to update the add-on, please ignore the prompt for now.
ankihub.zip (7.0 MB)
Additionally, if you click on AnkiHub > Media sync you should now see sync progress.
hello,
yes i see the sync progress bar
I will let it sync for a couple of hours
thank you so much
EDIT- Hi,
The sync progress bar is still visible, but no media files have been downloaded for the past 4 hours, and there has been no progress ie the bar is empty (check media is till showing the same number of missing files- 44k)
(It’'s stuck in this state)
Can you try syncing with this then upload logs again?
ankihub.zip (7.0 MB)
this is the upload logs after the add-on and sync
ankihub_addon_logs_ana016_1786123469.log
OK, I think we’re getting to the bottom of it. Can you try this again and upload logs?
ankihub.zip (7.0 MB)
Also: Can you go to your Anki media folder (should be under C:\Users\hp\AppData\Roaming\\Anki2 by default), select all files, right-click and click Copy as path and paste text in a text file and attach it here?
hello,
there you go
the update logs- ankihub_addon_logs_ana016_1786183606.log
the files- “C:\Users\hp\AppData\Roaming\Anki2\User 1”
“C:\Users\hp\AppData\Roaming\Anki2\prefs21.db”
“C:\Users\hp\AppData\Roaming\Anki2\README.txt”
“C:\Users\hp\AppData\Roaming\Anki2\addons21”
“C:\Users\hp\AppData\Roaming\Anki2\Anking temp media”
“C:\Users\hp\AppData\Roaming\Anki2\logs”
I’ll check the logs and get back to you.
Sorry, I meant to ask for the files in the C:\Users\hp\AppData\Roaming\Anki2\User 1\collection.media folder instead.
hi
there you go-
“C:\Users\hp\AppData\Roaming\Anki2\User 1\collection.media”
thank you
Is the collection.media folder empty? I want a list of files there.
Looks like the last update didn’t get applied properly according to the logs. Please try this and upload logs again:
ankihub.zip (6.9 MB)
If no luck, please create a temporary new Anki profile from File>Switch Profile, log in to AnkiHub there, try syncing and let us know if media files get synced this way.
Just to confirm so we have a permanent fix for this: Did it work with the last package or only when you switched to a new profile?
I re-downloaded the Anki hub link sent in the last message and restarted my computer
The add on worked smoothly.
I now have all the relevant images!
Once again, thank you so much
