The category for general support questions related to using AnkiHub.
Things not to ask about here:
AnkiHub Decks)Please include supporting information and documents such as screenshots, recordings, etc.
I am using the Anking deck on ankihub i just downloaded it a couple of hours ago in the media sync has been showing media sync:downloading for the past three hours, the cards also have many important images missing, i tried checking media and it shows 15,563 missing files for the past 3 hours, i have tried managing the protected fields and tried resetting all changes to local deck, nothing seems to work
Hello,
I would be happy to help. 
If the media sync shows that media is still syncing, then it is likely that all of the media has not yet been transferred to your local collection. This can be normal particularly for large decks and especially if you recently installed it, as there is quite a bit of media to sync and this process can take some time depending on a few factors including your local network
The ‘missing files’ count won’t be terribly reliable until the media sync has completed its course, unfortunately. If you’ve already reset local changes then there isn’t a lot else to do aside from wait out the process of transfer
In most cases this takes place within about two hours. In some cases, though, it can take longer depending on local network speed, firewalls, internet security and the like. It’s hard for us to say much about your local connection, though if it says ‘media syncing’ then I would give it a bit of time for the media to continue syncing
Please let me know if that answers your question, and if there’s anything else I can help with.
ok i guess i’'ll try leaving it to sync overnight, thank you
Hello,
I have an active paid ankihub subscription.
I have only subscribed to one deck that is Anking step deck.
I recently accidentally permanently deleted the anking collection deck by mistake from my laptop folder.
I then proceeded to unsubscribe and resubscribe to the anking deck, now none of the images or media are there.its been 5 hours that i have been letting the media sync
I tried resetting all local changes to the anking deck but that did not work either and its been 2 hours now.
Pls guide me on how to solve this issue. This is how the it appears
thank you
Hi,
Can you try unsubscribing from the deck in Anki using AnkiHub > Deck Management > Unsubscribe then subscribe from the website and sync? This will ensure the add-on deletes all related info and does a fresh install.
If that does not help, please use AnkiHub > Help > Upload logs and post the filename shown.
Hi thank you for replying, i unsubscribed from deck management then subscribed from the website i have clicked sync, i guess i will have to wait a few hours to see if the images start appearing right? due to the sheer volume of all the content and the media?
As long as AnkiHub > Media sync reports “Downloading”.
The next add-on release will improve this so you view total progress and remaining files to sync.
thank you so much, will report in a few hours
OK so its been 2 hours and i don’t see any changes in the cards, it still looks like this, this is the file name on the upload logs- ankihub_addon_logs_ana016_1785752096.log
Pls guide me on how to fix the problem?
Hello,
To get your media back, make sure you are still subscribed to the deck and then follow this tutorial to reset local changes: How to Reset Local Changes. All media will be redownloaded.
Since there are a lot of media files, it can take a while for everything to sync, so just leave Anki open.
If it asks you to download from or upload to AnkiWeb, click upload.
ok thank you
i’'ll get all the media back i accidently ended up deleting this way right?
Yes, you get all the media that the Anking Step Deck has.
hi, this is the file name on upload logs
hello,
any updates regarding this?
it’s been more than 10 hours and the media sync still shows downloading, no images on any of the cards.
thank you
That’s weird. There’s no indication in the logs that the media sync is ever finishing, but there are no relevant errors. Have you confirmed AnkiHub>Media Sync shows “Idle”? It looks like Anki is getting closed before the sync is complete. To confirm if any files are getting downloaded, can you use Tools > Check Media, copy and attach the output as a text file?
Can you upload logs again using AnkiHub>Help>Upload logs and data? Please make sure to update the add-on first (from Tools>Add-ons>Check for Updates) then try syncing because we pushed an update that could potentially reveal the cause of the issue.
I tried checking for updates, this is what the it’s showing
this is the upload logs and data file - ankihub_addon_debug_info_ana016_1785862408.zip
I will let the media sync overnight
thank you
Hello,
I left it to sync for a really long time- the media sync still shows media sync:downloading
I checked the media repeatedly, and even though it says media sync downloading, the number of missing media files does not seem to be decreasing (I have around 44k missing media files)
