Hello I need help with missing media. Have had this problem for months but have been ignoring it but it is coming back to bite me would love to have a completely updated deck without issues asap.
Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
Thinking
Search
Found 0 results for âtags:official missing media AnKing Overhaul AnkiHub category:
Support order:latest max_posts:20 status:openâ
Youâre seeing Ankiâs Check Media report, which means the cards are pointing to files that arenât currently in your media folder. Hereâs how to fix this for the AnKing Overhaul with AnkiHub:
1. Make sure all devices are fully synced
- On your main computer:
- Sync Anki (blue sync button) until it says âSynchronization complete.â
- Then go to Tools â Check Media again and confirm the âMissingâ count hasnât changed.
- If you use other devices (laptop/phone/tablet), sync them too so everything is up to date.
This ensures the problem isnât just that the media is on another device/AnkiWeb but not yet downloaded.
2. Reâdownload media from AnkiHub (common fix)
Since youâre using the AnKing Overhaul through AnkiHub, the quickest fix is usually to reâdownload the shared media from the AnkiHub deck page:
- In Anki Desktop, open the AnkiHub addâon (AnkiHub â Manage Subscriptions).
- Locate your AnKing Overhaul subscription.
- Look for an option like:
- âRedownload all mediaâ, âForce media syncâ, or similar (wording can change with updates).
- Run that and let it finish (this may take a while; donât close Anki while it downloads).
If you donât see an explicit âredownload mediaâ option, please reply with:
- A screenshot of your AnkiHub â Subscriptions window for the AnKing deck, or
- Your AnkiHub client version (Anki â Tools â Addâons â AnkiHub â View Files / Config shows the version).
I can then give you buttonâbyâbutton steps based on your exact UI.
3. Confirm itâs improved
After the media download finishes:
- Go to Tools â Check Media again.
- Check whether the âMissing files:â number dropped (ideally to 0, or at least much lower).
If you still have a lot of missing files:
- Note whether they mostly look like:
Anking05782.mp3/.jpg/ etc. (typical deck media), or- Your own custom filenames (e.g., screenshots you made yourself).
- Paste or screenshot the first 10â20 lines of the missing media list here.
That will help determine if:
- AnkiHub media didnât download correctly, or
- You previously deleted/moved your personal media files outside of Anki.
4. Things not to do yet
Until we sort this out, donât click âDelete Unusedâ in Check Media. Thatâs safe in many cases, but if something is misâsynced, it can complicate recovery.
If you can share:
- Your OS (Windows/Mac/Linux), and
- Whether you ever manually moved/cleaned your
collection.mediafolder,
I can give more targeted steps (including where to look for a backup of the media).
in addition looking at the botâs response, the ankihub drop down in anki desktop does not have a forced media sync or redownload all media option for me
Hello,
I would be happy to help. 
Unfortunately, for a number of reasons the âcheck mediaâ function wonât, on its own, be a reliable indication of actually missing any media. That value will be non-zero for everyone, regardless of whether or not you are missing media
A more reliable indication would be if you have cards that are displaying inappropriately. If that is the case, please share some screenshots and weâd be happy to help troubleshoot further.
Gotcha, thank you for that.
Hello
It could be a few things, but letâs tackle the most likely options roughly in order:
From within Anki, click on the top menu bar: Anki - About Anki. See what your version number is. If itâs anything other than 25.02 (or higher) youâll want to update: https://apps.ankiweb.net/
Once youâve done that, if you donât already have the AnKing Note Types add-on installed, youâll want to install that to make sure that your note types are fully up to date. From the top menu bar: Tools - Add-ons - Get Add-ons, and insert this code: 952691989.
Once youâre done with that, restart Anki and it should prompt you to update your note types. Go through that, and once youâre done restart Anki one more time.
From there, go to your top menu bar: AnKing - AnKing Note Types, and from the resulting screen make sure that the âUpdate notetypesâ button at the bottom is grayed out. If itâs grayed out, youâre fully updated. If itâs not, click on that to update again (sometimes it takes doing it twice).
Once thatâs done, restart Anki once more and then follow this tutorial: Resetting Local Changes
Give those things a shot, and let me know how you fare, and weâll go from there.
Hello! So I was able to do everything up until Resetting Local Changes.
Once I got there the only option of a deck âGetting Started With Ankiâ not my Anking Overhaul Deck.
After checking a few cards, photos are still missing.
I believe thatâs because youâre not currently subscribed to the AnKing Step deck, on AnkiHub.
Without being subscribed to the deck, you necessarily wonât be able to receive any updates to the deck, including media. Subscribing to the deck should help matters a bit
I see, am I subscribed to an old deck?
Which deck would be best to subscribe to to match the Anking Overhaul for Step 1 & 2?
I apologize I am a bit confused as I still get emailed updates for Anking.
Iâm not sure, I can only see that youâre not subscribed to anything other than the âGetting Startedâ deck, on AnkiHub.
The AnKing Step deck.
this is what it looks like on my end. i am very confused now. thank you for the suggestion! with the new Anking Step deck would my progress on cards be lost since it is a new deck?
Nope, the system is designed to preserve your review progress (otherwise no one would ever upgrade or update). 
Please let me know if that answers your question, and if thereâs anything else I can help with.
hello! i just subscribed to the new deck! thank you so much for all the help. media is still in the âdownloadingâ phase so hopefully it works and I will update you
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.