I cannot get this logo off my anki and it seems to be a broken link. On my desktop it is small and in the right bottom corner but on my phone it covers my cards. It seems to be cards from my school deck
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Hello! I can see you’re having an issue with a logo appearing on your cards, particularly problematic on your phone where it’s covering card content. This appears to be a broken image that’s embedded in your cards.
Based on the screenshot you shared, it looks like there’s a missing image that’s showing as a broken link icon. This is common when using AnkiHub decks if the media files haven’t fully synced or downloaded.
Here are some steps to resolve this issue:
1. Check your AnkiHub media sync status
Open Anki on your desktop
Go to the AnkiHub add-on menu
Check if the media sync status says “Idle” (completed) or “Downloading” (still in progress)
If it’s still downloading, you’ll need to wait until it completes, which can take up to 60 minutes depending on your internet connection
2. Make sure you’re subscribed to the correct deck
If this is a school deck shared via AnkiHub, verify you’re subscribed to the official version
3. Try resetting local changes
Go to Browse in Anki
Click on the AnkiHub add-on menu at the top
Select “Reset local changes”
Choose the deck with the issue
4. Check for HTML code in your cards
The broken image might be from HTML code that’s attempting to display an image that doesn’t exist in your media folder
You can edit the card template to remove the broken image reference
If you continue having issues after trying these steps, please provide more information about:
Which specific deck you’re using
Whether it’s an AnkiHub deck or one from another source
Any changes you’ve made to the card templates
Would you like more specific guidance on any of these troubleshooting steps?
I’m using school decks but no one else is having this problem. I put on the same add ons as well. the logo sends me to this broken link https://www.ankingmed.com/
I see the issue now. The problem is related to a broken link to the AnKing website (https://www.ankingmed.com/) that’s appearing on your cards. Let me help you resolve this.
Why this is happening
This appears to be an AnKing logo that’s embedded in card templates of your school deck. The image is likely missing from your media collection, or there’s a reference to the AnKing website in your card templates.
How to fix it:
1. Edit the card template to remove the logo
Open Anki on your desktop
Browse to the problematic deck
Select a card with the issue
Click “Cards…” to edit the template
Look for HTML code in the template that references the AnKing website or logo
Remove or comment out the code causing the logo to appear
Here’s what to look for in the card template:
HTML tags like <img src="...ankingmed.com...">
Or a div containing the AnKing reference
2. Check if you have AnKing-related add-ons
Some AnKing-related add-ons might add this logo to cards. Try temporarily disabling add-ons:
Close Anki
Restart while holding the Shift key (this disables all add-ons)
See if the logo still appears
3. Force a full media sync
You might need to sync media files:
On desktop Anki, go to Tools > Check Media
Let it run to completion
Sync with AnkiWeb
If the problem persists, please let me know:
Which specific school deck you’re using
What add-ons you have installed
If you can share a screenshot of the card template where this logo appears
Would you like me to guide you through any of these solutions in more detail?