I cannot get this logo off my anki and it seems to be a broken link. On my desktop it is small and in the right bottom corner but on my phone it covers my cards. It seems to be cards from my school deck

I cannot get this logo off my anki and it seems to be a broken link. On my desktop it is small and in the right bottom corner but on my phone it covers my cards. It seems to be cards from my school deck

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Found 3 results for 'tags:official broken image logo ankihub cards status:public'

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Reading: Why is my deck missing images?

Hello! I can see you’re having an issue with a logo appearing on your cards, particularly problematic on your phone where it’s covering card content. This appears to be a broken image that’s embedded in your cards.

Based on the screenshot you shared, it looks like there’s a missing image that’s showing as a broken link icon. This is common when using AnkiHub decks if the media files haven’t fully synced or downloaded.

Here are some steps to resolve this issue:

1. Check your AnkiHub media sync status

  • Open Anki on your desktop
  • Go to the AnkiHub add-on menu
  • Check if the media sync status says “Idle” (completed) or “Downloading” (still in progress)
  • If it’s still downloading, you’ll need to wait until it completes, which can take up to 60 minutes depending on your internet connection

2. Make sure you’re subscribed to the correct deck

  • If this is a school deck shared via AnkiHub, verify you’re subscribed to the official version

3. Try resetting local changes

  • Go to Browse in Anki
  • Click on the AnkiHub add-on menu at the top
  • Select “Reset local changes”
  • Choose the deck with the issue

4. Check for HTML code in your cards

  • The broken image might be from HTML code that’s attempting to display an image that doesn’t exist in your media folder
  • You can edit the card template to remove the broken image reference

If you continue having issues after trying these steps, please provide more information about:

  • Which specific deck you’re using
  • Whether it’s an AnkiHub deck or one from another source
  • Any changes you’ve made to the card templates

Would you like more specific guidance on any of these troubleshooting steps?

I’m using school decks but no one else is having this problem. I put on the same add ons as well. the logo sends me to this broken link https://www.ankingmed.com/

I see the issue now. The problem is related to a broken link to the AnKing website (https://www.ankingmed.com/) that’s appearing on your cards. Let me help you resolve this.

Why this is happening

This appears to be an AnKing logo that’s embedded in card templates of your school deck. The image is likely missing from your media collection, or there’s a reference to the AnKing website in your card templates.

How to fix it:

1. Edit the card template to remove the logo

  1. Open Anki on your desktop
  2. Browse to the problematic deck
  3. Select a card with the issue
  4. Click “Cards…” to edit the template
  5. Look for HTML code in the template that references the AnKing website or logo
  6. Remove or comment out the code causing the logo to appear

Here’s what to look for in the card template:

  • HTML tags like <img src="...ankingmed.com...">
  • Or a div containing the AnKing reference

2. Check if you have AnKing-related add-ons

Some AnKing-related add-ons might add this logo to cards. Try temporarily disabling add-ons:

  • Close Anki
  • Restart while holding the Shift key (this disables all add-ons)
  • See if the logo still appears

3. Force a full media sync

You might need to sync media files:

  1. On desktop Anki, go to Tools > Check Media
  2. Let it run to completion
  3. Sync with AnkiWeb

If the problem persists, please let me know:

  1. Which specific school deck you’re using
  2. What add-ons you have installed
  3. If you can share a screenshot of the card template where this logo appears

Would you like me to guide you through any of these solutions in more detail?

getting rid of the image on html worked

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