Hello,
I just subscribed to âThe Only EKG Deck you ll ever needâ and after reviewing them I noticed that images are not appearing in my deck, instead an icon is appearing in my every card. Please help me with this. Thank you so much.
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Thanks for the screenshotsâthat helps a lot.
That âbroken image / fileâ icon almost always means the media files for the deck didnât download or arenât in Ankiâs collection.media folder.
Please try these steps in order:
1. Make sure you imported the deck with media
If you downloaded an .apkg file for The Only EKG Deck Youâll Ever Need:
- In Anki desktop, go to File â Import and reâimport the deck.
- When importing, make sure:
- Youâre importing the official file (not an empty/shared variant).
- The import finishes without errors.
If you subscribed via AnkiHub add-on:
- In Anki desktop, go to Tools â AnkiHub â Manage Subscriptions.
- Find The Only EKG Deck Youâll Ever Need and click âSync media nowâ (or similar media sync option).
- Let it finish completely (it can take several minutes on a big deck).
2. Check if the images exist in your media folder
- In Anki desktop, go to Tools â Check Media.
- See if Anki reports a lot of missing files (e.g.,
image123.png).- If there are many missing files, it confirms the media never downloaded.
If you see missing files, run the AnkiHub media sync again (see step 1) and keep Anki open until it fully completes.
3. Make sure youâre on desktop, not just mobile
AnkiHub syncing (especially big media sets) works most reliably when:
- You sync everything on Anki desktop first (including media).
- Then open AnkiMobile / AnkiDroid and sync there so the images transfer from AnkiWeb.
If you only subscribed/synced on mobile, do the full setup on desktop once.
4. If it still doesnât work
Please reply with:
- Whether you subscribed through AnkiHub or downloaded an .apkg.
- A screenshot of Tools â Check Media results.
- Your Anki version (e.g., 24.04) and OS (Windows/Mac/Linux).
With that info, we can narrow it down quickly and get your images showing.
Hello,
Did you download the deck recently? Images can take some time to download.
On your Anki main screen, click on AnkiHub and see if the media sync status shows idle:
If itâs still downloading, just keep Anki open until everything finishes downloading.
If it shows idle, please follow this tutorial to reset local changes, keep Anki open for a bit, and the images should download: How to Reset Local Changes
Thank you for your quick response.
But unfortunately I am still dealing with the same issue after doing everything you said. Its showing error like this (attached image)
And on checking âcheck mediaâ in tools its showing like this:
Could you please send a screenshot of what your media sync shows? Does it say âidleâ or âdownloadingâ? This will help us better understand the issue.
In the meantime, please update Anki and your AnkiHub add-on:
- For Anki, you can download the latest version here: https://apps.ankiweb.net/. Once downloaded, simply run the file to update your application.
- Hereâs how to update your AnkiHub add-on:
- On the Anki main screen, go to
Tools > Add-ons > Check for Updates. - After the update is complete, please restart Anki.
Then please reset local changes again: How to Reset Local Changes
Hi,
Thank you for your response.
Iâve attached a screenshot showing the media sync status. It currently shows idle.
I have also updated Anki to the latest version and updated the AnkiHub add-on. After restarting Anki, I reset the local changes as instructed.
Unfortunately, the issue still persists.
To help us investigate this further, could you please upload your logs? Hereâs how:
- In the Anki app, navigate to the menu:
AnkiHub > Help > Upload Logs. - A filename will be shown in a confirmation pop-up. Please copy and paste that filename here for us.
ankihub_addon_logs_deep123_1782529921.log
Thank you for the logs. Since it looks like youâve already tried other troubleshooting steps, Iâll tag our developers so they can take a look at whatâs happening.
Hello, Iâve been having the same issue, tried all the steps in the post, but it didnât work. My Media Sync is Idle, so Iâve done what you said and the name that shows is that ankihub_addon_logs_lorenaspanhol_1782637417.log. Can you help me? none of my decks are showing the images .
@deep123 @lorenaspanhol The logs show connection errors. Some questions/workarounds:
- Do you have issues accessing the website from Microsoft Edge?
- If you have any VPN/firewall software running try disabling it.
- Try temporarily connecting to a different network if available, sync with AnkiHub and send logs again.
- Do you have the latest Windows updates? In some cases missing updates cause Anki to fail to connect to websites, so itâs worth checking that.
* Do you have issues accessing the [website](https://app.ankihub.net) from Microsoft Edge?
I Didnât try it, I always acess it on Chrome and on the app at the computer or smartphone
* If you have any VPN/firewall software running try disabling it.
I donât think I have
* Try temporarily connecting to a different network if available, sync with AnkiHub and send logs again.
Iâve tried it, didnât work.
* Do you have the latest Windows updates? In some cases missing updates cause Anki to fail to connect to websites, so itâs worth checking that.
Do I have to have the last version of Windows?
I was suggesting trying to access it from Microsoft Edge because that can reveal some types of network issues that are likely to affect Anki too.
Windows 10 works if thatâs what youâre using. Iâm referring to installing the latest updates for your OS from Windows Update under Settings.
You can also try excluding Anki from the Windows Firewall: https://www.youtube.com/watch?v=zijsJZionv0