Dermki images aren't loading; already tried unsubscribing and resubscribing to the deck

[pleybengrub]

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[MarcosZan]

Hello,

Please follow this tutorial to resolve the issue with missing media: Why is my deck missing images?

Let me know if this works for you or if you continue to experience the issue. If you do, please provide screenshots so we can better understand what you are facing.

[pleybengrub]

I don’t have an option to reset local changes but media is idle. This is an example

[pleybengrub]

1. Not all images but some images are missing. I see an image icon.
2. I’ve tried syncing anki after resubscribing and checking media. There are a large number of media images missing but not sure how to fix this problem.
   3.
   

[MarcosZan]

You should be able to reset local changes if you have the AnkiHub add-on installed, which is required to sync with the decks on AnkiHub and to ensure that your media sync is idle. This image does exist in the deck, and I don’t see anything else that could be interfering with it, so I think resetting local changes will resolve the issue.

Please follow this tutorial and let me know if you get stuck on any specific step. Send me screenshots of what you see so I can better understand what’s happening: Resetting Local Changes

[pleybengrub]

I have tried resetting local changes, the problem hasn’t been fixed.

[MarcosZan]

• Please ensure you are on the latest version of Anki. You can download it here: https://apps.ankiweb.net/. After downloading, simply run the downloaded file to update your application.

• Please also update the AnkiHub add-on:

1. On your Anki main screen, go to Tools > Add-ons > Check for Updates.
2. After the update is complete, please restart Anki.

• Then please try resetting local changes again: How to Reset Local Changes

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If the updates and resetting local changes again don’t resolve the issue, could you please upload your logs so we can investigate this further? Here’s how:

1. In the Anki app, navigate to the menu: AnkiHub > Help > Upload Logs.
2. A filename will be shown in a confirmation pop-up. Please copy and paste that filename here for us.

[gbruess]

Hi! I’ve been having the same issues as the original poster and have done the above steps without resolution of the image issue.

Here is the upload logs for mine, if you wouldn’t mind checking: ankihub_addon_logs_gbruess_1781653524.log

[MarcosZan]

Hello,

Besides following the steps above, did you download the deck recently? The images can take some time to download for the first time, and you need to wait until this shows “idle.” You can access this drop-down by clicking on AnkiHub on your Anki main screen.

[gbruess]

Mine says Idle. Thank you!!

[abdo.nh]

@pleybengrub @gbruess it looks like your memberships have expired, which is preventing the add-on from downloading missing media.

[gbruess]

Thank you for looking into this! I was under the impression that no subscription was required for this specific deck? Perhaps I’m misunderstanding?

[MarcosZan]

Hello. For the Dermki, a subscription is not required, but a subscription is required for the AnKing Step deck. You are still subscribe to the Anki Step deck, so this is what’s triggering the issue. As you do not have an active subscription, you can just unsubscribe from the Anki Step Deck here Sign In to resolve this issue.

[gbruess]

Beautiful thank you so much!! Yall are the best!!

[MarcosZan]

Please let us know if this fixes it for you or if you continue to experience the issue. Good luck with your studies!