I can't see the images

Hello, I’ve been having problems with a deck on Anki. The deck’s name isn’t important, but instead of showing me the actual image, the cards display only the image link. My friends use the same deck and the images appear correctly for them. I already reset it to local changes and asked the maintainer for a media file, but he doesn’t have one.

I’m not sure if this would work, but I was thinking of deleting the deck and unsubscribing from AnkiHub, then subscribing and downloading it again to see if that fixes the issue. Do you think that could work?

It has a lot of flashcards and images so download one by one it’s not an option.

Thanks

I’ll help you with your image display issue in AnkiHub. Let me search for some relevant information that might help solve your problem.

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Reading: Why is my deck missing images?

Hi Cristiann,

It looks like you’re experiencing an issue with images not displaying in your AnkiHub deck. This is a common problem that can usually be resolved with a few troubleshooting steps.

First, check your media sync status:

  1. Go to the AnkiHub add-on in Anki
  2. Check what your media sync status says:
    • If it says ā€œDownloadingā€ - Your media files are still being downloaded. Wait until it says ā€œIdleā€
    • If it says ā€œIdleā€ - The sync should be complete

Try these solutions:

  1. Reset your local changes (this is often the most effective solution):

    • Go to the Browse screen
    • Click on the AnkiHub add-on at the top
    • Select ā€œReset local changesā€
    • Choose your deck
  2. Your idea to unsubscribe and resubscribe could work, but I’d try resetting local changes first as it’s less disruptive.

  3. Check your Anki media sync with AnkiWeb:

    • Make sure you’ve fully synced with AnkiWeb
    • Tools > Check Media can help identify missing media files

Other things to verify:

  • Are you subscribed to the official version of the deck?
  • Do you have proper internet connectivity while syncing?
  • Is your AnkiHub add-on up to date?

If these steps don’t resolve your issue, you might want to check if the deck creator has properly uploaded all media files to AnkiHub, as this functionality is relatively new.

Let me know if these steps help or if you need further assistance!

Hello,

You can try that, but it usually has the same effect as resetting local changes.

The best thing to do is to check this deck on the AnkiHub website. Try to find this card (or any other card with a broken image icon in Anki) and see if the image displays properly there. If it’s working on the website, it means you’re facing an issue with your Anki setup, and we can investigate it further. However, if the image isn’t displaying correctly on the website, you’ll have to get the media from somewhere else.

Let me know what you find. :blush:

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I found the card, along with many others that have the same problem, and the image does display. So maybe the issue is with my Anki setup, as you mentioned. How do you recommend I proceed?

I solved it, I contact the maintainer again and he send me the media file, sorry. Thank you for your help !!!

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