Images and sound not working

[annikal]

Hi I’m really sorry but I have no idea what is going wrong or how to fix it. I am a new Anki user and imported AnKing step 1 and 2, but when I want to study the deck it looks so weird.

I hope you can see this image but to be sure I will describe it : on top it says ‘Apex (Supine; Bell);’ then a line under it there is an image icon but no image. It then says ‘Identify:’ with a play button under it which does nothing when I click on it. Then at the bottom there are a bunch of red question marks? When I click show answer it shows two image icons but no images, ‘Normal’ in pink italics and an image icon labeled ‘Bootcamp’. I have never been this confused in my life please help.

[Ahmed7]

Hello,

the missing images are probably due to your media syncing. If this is your first time, then it will take a long time to sync since there are many images in the deck.

You can check the progress by going to ankihub addon → media sync (if it says idle then it means media sync has completed)

The red question marks are just an Anki-related feature that goes off after a set amount of time to warn you that you are taking too long (as far as I am aware). This can be turned off if you do not want it.

[annikal]

Hi, thank you so much for your reply. Unfortunately, the images still aren’t showing, and it does say ‘idle’ for Media Sync any idea what else could be affectin the images?

[Ahmed7]

Can you confirm that you subscribed to the “AnKing Overhaul for Step 1 & 2” with 24,000 subscribers?

Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

If that does not work, then try this:

Unsubscribe to the deck on the ankihub addon → unsubscribe to the deck on the ankihub website → resubscribe again on the website → press sync on anki

[annikal]

Hi I cannot find where to reset all local changes, these are the options I get:

How can I do this? Thank you for all your help so far

[Ahmed7]

You would have to press browse on your Anki here:

Then go up to the top and click ankihub addon:

Like this:

[annikal]

I did this but it unfortunately did not resolve the issue it looks exactly the same as before. I will try your other suggestion now

[annikal]

This sounds so stupid but how do I unsubscribe from a deck in the Anki app? Just delete it?

[Ahmed7]

On the main screen of Anki → go to the top till you see AnkiHub addon → subscribed decks → click on Anking Overhaul → unsubscribe

[annikal]

aaaaaaaaaaaaah I’m so lost. I did this step as well, and when I subscribed and synced again the issue persisted

[Ahmed7]

Do you have enough storage on your device?

Also can you check and take a screenshot of the deck you subscribed to, is it AnKing Overhaul with 24K subscribers?

There should be a citation in that top image and I don’t see one which leads me to believe that isn’t the correct deck you subscribed to.

[annikal]

I have 305G free storage, so I don’t think that should be a problem.

this is the deck I’m subscribed to, is it the wrong deck?

[Ahmed7]

Yes this is the wrong deck which is why you can’t see the images. At the top you should see “AnKing Overhaul for Step 1 & 2” posted by user “AnKingMed” with 24,000+ subscribers

That’s the deck you should subscribe to, delete that deck you have right now and unsubscribe from it by going to anki → ankihub addon → subscribed decks → click on it and click unsubscribe, and also make sure to unsubscribe from that deck on ankihub as well

This is what the deck should look like:

[annikal]

Firstly, I’d like to say I’m an idiot. Secondly, thank you, but the same issue persists:

I made sure to unsubscribe, delete deck, unsubscribe on ankihub and then subscribe to the correct deck and sync. I feel like Anki is laughing at my many attempts to try and solve this problem. Do you maybe have any ideas on what I can try next?

[Ahmed7]

Hi,

Does your media sync says idle or downloading?

you are not an idiot we are here to help as much as we can, please dont worry!

[abdo.nh]

Can you use AnkiHub > Help > Upload logs and data and let use know the filename shown?

[annikal]

Hi,

It says idle again. This is what I get when I do what you said:

Does this help? What does it mean?

[Ahmed7]

Can you try resetting local changes again like you did above? Like this:

Go to browse in your Anki → at the top click on ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

Not sure why this is occurring to be honest

[kingcp98]

I am also having the same issue the local reset did not change the issue

[Ahmed7]

Can you not see any images in text and extra?