I cannot update ankihub or close anki properly

[mdmd29]

I tried doing the stuff on other posts here but they haven’t worked. This comes up every time and if I click yes it doesn’t update and when I want to close anki it doesnt close. If I close anki, theres a whole chunk of my screen thats just loading forever and I access so I end up just force quitting every time. On the other hand, I have no idea why there’s 2 ankihub add ons for me even though I downloaded it only once. My cards still work and syncing still works.

[AnkiHub_AI_bot]

I’ll help you troubleshoot this issue with AnkiHub and Anki. Let me search for similar problems first to find relevant information.

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Issues with AnkiHub Add-on Update and Anki Closing

Hi Mdmd29! I can see you’re having a couple of issues with your AnkiHub add-on. Let’s address both your problems:

The Duplicate AnkiHub Add-on Issue

It appears you have two versions of the AnkiHub add-on installed. This can happen if:

• You’ve installed the add-on multiple times
• A previous update was interrupted
• There was an issue during installation

The Update and Closing Issue

The update prompt is appearing but not working, and Anki isn’t closing properly.

How to Fix These Issues:

1. First, restart Anki in Safe Mode:

   • Close Anki completely (force quit it since it’s not closing properly)
   • Restart Anki while holding down the Shift key to enter safe mode
   • This temporarily disables all add-ons

2. Delete both AnkiHub add-ons:

   • Go to Tools → Add-ons
   • Select both AnkiHub add-ons one at a time
   • Click “Delete”
   • Close Anki

3. Reinstall AnkiHub properly:

   • Restart Anki (normal mode)
   • Go to Tools → Add-ons → Get Add-ons
   • Enter the AnkiHub add-on code: 1322529746
   • Restart Anki when prompted

If these steps don’t resolve your issues, you might need to check your Anki database:

• Go to Tools → Check Database to ensure your collection is working properly

Please let me know if this helps or if you need further assistance!

[MarcosZan]

Hello,

Please try the steps the bot suggested:

@AnkiHub_AI_bot

• First, restart Anki in Safe Mode:
• Close Anki completely (force quit it since it’s not closing properly)
• Restart Anki while holding down the Shift key to enter safe mode
• This temporarily disables all add-ons
• Delete both AnkiHub add-ons:
• Go to Tools → Add-ons
• Select both AnkiHub add-ons one at a time
• Click “Delete”
• Close Anki

Then, before downloading the addon again, please update Anki:
You can download it here: https://apps.ankiweb.net/. After downloading, simply run the downloaded file to update your application.

@AnkiHub_AI_bot

Reinstall AnkiHub properly:

• Restart Anki (normal mode)
• Go to Tools → Add-ons → Get Add-ons
• Enter the AnkiHub add-on code: 1322529746
• Restart Anki when prompted

Let me know if this does the trick for you!

[mdmd29]

It worked! Thank you so much! I was scared of deleting AnkiHub bec I saw some people on forums saying they lost all their progress so I wanted to make sure this was the right way to do it.