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Reading: How do I modify my billing details?
Hi Henrylaw,
I’m sorry to hear you’re having issues with your AnkiHub subscription after upgrading to the Lifetime plan. This sounds like an issue where your monthly subscription is still active even after purchasing the lifetime plan.
Here’s what you can do to resolve this:
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Access your billing portal: Visit AnkiHub’s customer portal to manage your subscriptions.
If that link doesn’t work, try the direct Stripe billing portal: https://billing.stripe.com/p/login/5kAeVS4DY4Uu5FebII
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Cancel your monthly subscription: Through the billing portal, you should be able to see and cancel your active monthly plan. This won’t affect your lifetime access.
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Contact support: If you’re still unable to access AnkiHub after canceling your monthly subscription, or if you can’t access the billing portal, please contact the support team at support@ankihub.net. Include:
- Your AnkiHub username
- A copy of your lifetime plan purchase receipt
- Details about the issues you’re experiencing
The team should be able to manually verify your lifetime subscription and restore your access.
This appears to be an account-specific issue that requires administrator assistance, so reaching out to support directly is your best option for a quick resolution.