Media not syncing fully on with new deck

🙋 Support
1

Subscribed and downloaded mastering radiology deck from ankihub but the deck media will not fully sync.

There’s about 20,000 missing media files when I check media, and I think the deck is supposed to have about 30,000 media files associated with it.

I’ve waited for it to sync and anki keeps saying sync is complete, but there is still missing media.

Tried disabling all add on’s minus ankihub, deleting the deck and unsubscribing then re subscribing and re downloading but still having the same issue where it only partially syncs the deck media. Also tried updating to latest version of anki.

Any other ideas/insight appreciated.

2

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3
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Thanks for the detailed description, that helps narrow things down.

A few things to try/check that commonly affect large-media AnkiHub decks:

1. Confirm Anki media sync is enabled

AnkiHub syncs the cards/fields, but all the images/audio still come through normal AnkiWeb media sync.

On your desktop Anki:

  1. Tools → Preferences → Sync
  2. Make sure:
    • Synchronize audio and images too is checked
    • (Optionally) enable Periodically sync media

After turning it on, hit the sync button and let it run fully.

2. Force a fresh media sync

Sometimes Anki thinks media is done when it isn’t.

  1. In Anki, go to Tools → Check Media
  2. Let it finish and note:
    • How many files are missing
    • Whether it reports any errors
  3. After that finishes, sync again and let it sit until “media sync complete” appears and the progress bar is gone.

If you’ve already done this, try:

  • Tools → Preferences → Network → On next sync, force changes in one direction
    Choose Upload to AnkiWeb, sync fully, then on another device (if you have one) choose Download from AnkiWeb.
    This won’t directly fix media, but it can clear some odd collection state that interferes with media sync.

3. Check for external sync services

If your Anki profile is stored inside a synced folder (e.g. Dropbox, iCloud Drive, OneDrive, Google Drive), it can interfere with media sync and corrupt the media folder.

  • Make sure your Anki profile is in the default local location (Anki’s File → Switch Profile → Open Backup dialog shows the path).
  • If it is inside a sync service, move the whole Anki2 folder out of it, then try syncing media again.

4. How long have you let media sync run?

30k media files is huge. On slow connections it can take hours (and multiple sync sessions). A few clarifications that would help:

  • Are you seeing the “X files remaining” counter decrease over time?
  • Does it stop at roughly the same remaining number every time?
  • Are you on a spotty network / VPN / institutional firewall?

If sync is always stopping at the same point, that’s more likely a bug or limit than just “it’s still syncing”.

5. Get deck-specific info

I don’t see an existing thread about Mastering Radiology media issues on the forum, so this might be specific to your setup or a deck-side problem.

To help the AnkiHub team debug, please reply here with:

  1. Your Anki version (from Help → About Anki)
  2. Your OS (Windows / macOS / Linux + version)
  3. Roughly:
    • “Check Media” shows: X missing, Y total in collection
  4. A screenshot of:
    • The Check Media result for missing files
    • The sync window while media is syncing (showing the remaining file count, if possible)

Once you share that, it will be easier to tell whether this is:

  • Normal very-slow large media syncing,
  • A local/media-folder issue, or
  • A problem on the deck/AnkiHub side that we need to escalate.

If you prefer, you can also open a support ticket with AnkiHub and link this topic so they can check the deck’s media bundle directly.

4

Hello,

Since this is not an official AnKing Step Deck, my ability to assist is somewhat limited, but please try the following steps:

  1. Make sure you don’t have any fields that contain images protected.
    Here’s a tutorial: How to Manage Protected Fields

  2. Reset local changes for the deck.
    Here’s a tutorial: How to Reset Local Changes

This will ensure your local Anki cards for this deck match the cloud version on AnkiHub.

If you are still experiencing issues after resetting local changes and waiting for the media sync to complete, please refer to the deck page on AnkiHub. If the cards on the AnkiHub website also show missing images, you will need to contact the deck author directly to resolve the issue.

Let me know if you need help with anything else. :blush: