Membership doesn't unlock decks

paid for membership. Anking 12 does not work, cannot download, sync, or access. Can I have a refund


Can you confirm if you have done the following:

  1. Installed the ankihub addon and signed in
  2. Subscribed to the anking overhaul deck
  3. On anki, clicked sync → install → then when prompted clicked upload to ankiweb

Your membership is active on our system so you should be able to do the above without any issues

If you would like a refund instead of troubleshooting, please let us know and we can take care of that for you