Membership not updating to premium

🙋 Support
1

I recently upgraded to premium, but my account is still showing that I have canceled core plan in my settings. However, when you go to my billing settings, it shows that I am paying for premium. Was wondering how I could get this fixed.

2

I’ll help you with your AnkiHub membership issue where your account isn’t properly showing your premium status. Let me search for some relevant information to assist you better.

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Found 3 results for 'tags:official membership premium account billing'

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Found 3 results for 'tags:official premium account not updating'

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Found 2 results for 'tags:official premium billing status mismatch'

Hi willkaiser,

Thanks for reporting this issue with your premium membership status. It sounds like there might be a discrepancy between what’s showing in your account settings versus your actual billing status.

Based on the information available, I’d recommend a few steps to resolve this:

  1. Check your billing portal to confirm your current subscription:

  2. Refresh your account settings page - sometimes the display information might need a refresh to sync with your billing status

  3. Contact support directly - Since this appears to be a technical issue with your account status not properly syncing, you may need direct assistance from the AnkiHub team

This kind of account status mismatch occasionally happens when there’s been a recent change in subscription type, and the system needs time to fully update across all interfaces.

If the problem persists after checking your billing portal, please let us know, and the team can look into your specific account to resolve the issue.

4

Hello,

What username are you using to sign into the AnkiHub addon with? On our end, your subscription is set to premium, so you should be able to use the premium features in your Anki

5

Sorry. I cancelled my original core subscription but upgraded to premium, which was causing the issue. So, I was paying for premium but didn’t have access to it because my subscription was technically cancelled. I think

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