Smart search saying that I haven't paid for premium

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1

When trying to use smart search it says this now all of a sudden. Iā€™ve used this feature for months and I checked to make sure my subscription was active. It seems to think that I havenā€™t paid for the premium sub

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2
Thinking

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This usually happens when AnkiHub canā€™t correctly verify your Premium status in the Anki add-on, even though your subscription is active on the web.

Please try these quick checks (in order):

  1. Force a reā€‘login in the add-on

    • In Anki, go to Tools ā†’ Add-ons ā†’ AnkiHub ā†’ Config (or the AnkiHub menu if you see it).
    • Log out of AnkiHub (if possible), then log back in with the same email you used for your Premium purchase.
    • Restart Anki and try Smart Search again.

  2. Make sure youā€™re on the latest AnkiHub add-on

    • In Anki: Tools ā†’ Add-ons ā†’ Check for Updates.
    • Update AnkiHub if an update is available, restart Anki, then test Smart Search.

  3. Check which account is Premium

  4. Try a quick cache reset

    • In Anki, disable the AnkiHub add-on, restart Anki, re-enable it, restart again, then try Smart Search.

If youā€™ve done the above and Smart Search still shows the ā€œUnlock Your Potential with Premiumā€ popup, itā€™s likely an accountā€‘linking bug on our side.

In that case, please reply in your topic with:

  • The email of the account that has Premium (you can obfuscate it like name***@gmail.com).
  • A screenshot of your Billing / Subscription page on AnkiHub.
  • Your Anki version and AnkiHub add-on version.

This will give the AnkiHub team enough info to check your subscription on the backend and fix the Premium recognition for Smart Search.

4

I figured it out. Thanks