Missing media although I have downloaded the google drive media file

hello everyone,
Although I have downloaded the media file from google drive , I still have many missing media
Is there any solution for this problem?


Hi Ahmed!

The images in text and extra are being synced via AnkiHub, so media packages will not solve this issue.

Please try resetting your local changes. To do this:

Go to browse in your Anki β†’ at the top click on ankihub addon tab β†’ press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

Also, media might still be syncing via AnkiHub, can you check what the media sync says here?

Hello Ahmed,
Thanks for your fast response.
I have done the reset of all local changes but it did not solve the problem as many media is still missing. I have also screenshoted the media sync status

Can you take a picture of what deck you subscribed to on AnkiHub?

Also when prompted, did you press upload or download from ankiweb?

This is the deck I am subscribed to.
I don’t recall pressing upload or download from ankiweb

Unsubscribe to the deck on the ankihub addon β†’ Unsubscribe to the deck on the AnkiHub website β†’ Resubscribe again on the website β†’ Press sync in Anki

Then when prompted, click upload to ankiweb.

Are you missing images for all text and extra fields?

I did what you told me to do… but I am still missing the media

Can you check again what the media sync says? This is odd, but it usually takes a while for images to show up the first time. Wait until it finishes syncing (top right the arrow loading shows this in the image).

After it is done syncing completely and media sync says idle, report back

Hello Ahmed,
I followed what you said and the problem was solved just as It finished syncing when I closed the Anki application.
Thank you very much for your time and effort, it much appreciated.

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I did all of this and it’s still showing up without the media images :confused: it’s done syncing as well

Make sure you unprotected the first aid field first

Nothing is protected for me

We dont use special fields addon to protect fields anymore. Check the other post

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