I changed my laptop recently so i synced my ankiweb and anki hub account into my new laptop. But im unable to see the media. i tried the switch profile-- import thing, it is still showing tht i have 19 missing files and 234389 unused files missing

[nandithakarra]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [Docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

[Ahmed7]

Hello,

Your media might still be syncing.

When you click sync in your Anki, does it say media downloading?

Also, when you go to the AnkiHub addon, does your media sync says idle or downloading?

You can also try this:

Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

What fields is the missing media found in?

• On our side, you have unprotected the additional resources, first aid, physeo fields which we do not sync. This will result in missing media (since the images are not synced)

• Only physeo can be acquired by having a subscription to Physeo and getting the media file they provide

See more information on this: Why don't I have all the media in the AnKing Step Deck?

[nandithakarra]

i did what you suggested the missing media increased, I also edited the protected fields, nothing changed

[Brian_BH]

When you click sync in your Anki, does it say media downloading?

Also, when you go to the AnkiHub addon, does your media sync says idle or downloading?

What fields is the missing media found in?

[nandithakarra]

![Screenshot (5)|690x388](upload://oj5m5oIU1NbJLsrD0MUkSxM3DLH

jpeg)
missing fields is mostly in physeo and additional resources

[Ahmed7]

@nandithakarra

missing fields is mostly in physeo and additional resources

Hello,

Please see these two replies below

@Ahmed7

Only physeo can be acquired by having a subscription to Physeo and getting the media file they provide

@Ahmed7

On our side, you have unprotected the additional resources, first aid, physeo fields which we do not sync. This will result in missing media (since the images are not synced)

[nandithakarra]

Whad do i do now??
should i protect the mentioned fields?

[Ahmed7]

Yes. You can also try batch deleting the media in those fields since it will still say “you have missing media”.

Just a note that it doesn’t matter if you have missing media. For example, here is what mine says but as long as you have the media you’re looking for then its fine

[jmcnulty13]

im having the same issues and did everything you said but am also still missing media. if i have access to first aid and sketchy i understand that you guys wont sync it but how do i sync it then? i had access to all cards before. this is what some of my cards look like. thanks.

[Brian_BH]

Hello,

For the image/s in the picture you shared, just to double check: have you tried resetting local changes to the deck?

For Sketchy and FA: Sketchy images are included in Ankihub, but First Aid are not since they are proprietary. I can’t give much more advice on that, unfortunately.

More broad information can be found here: AnKing Step Deck Wiki

[jmcnulty13]

yes i reset local changes to no avail

[Brian_BH]

Kk, a few questions (to rule out the obvious):

You have an active Ankihub subscription?
Are all of your addons up-to-date?
Do you know what version of Anki you’re currently running?