I changed my laptop recently so i synced my ankiweb and anki hub account into my new laptop. But im unable to see the media. i tried the switch profile-- import thing, it is still showing tht i have 19 missing files and 234389 unused files missing

[nandithakarra]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [Docs)
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[Ahmed7]

Hello,

Your media might still be syncing.

When you click sync in your Anki, does it say media downloading?

Also, when you go to the AnkiHub addon, does your media sync says idle or downloading?

You can also try this:

Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

What fields is the missing media found in?

• On our side, you have unprotected the additional resources, first aid, physeo fields which we do not sync. This will result in missing media (since the images are not synced)

• Only physeo can be acquired by having a subscription to Physeo and getting the media file they provide

See more information on this: Why don't I have all the media in the AnKing Step Deck?